Mandarin Fraud Investigation Specialist (Shifting- Weekends off)

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Mandarin Fraud Investigation Specialist (Shifting- Weekends off)
Posting Period:
2020/07/03 - 2021/07/03
Shared Services
BGC, Taguig City
Php 90,000
English, Mandarin
Foreigner
BENEFITS:
• Temporary Work From Home
• Free Working Visa
• Health Insurance
• Sick and Vacation Leaves
• Government Mandated Benefits
• Other Allowances and Incentives
JOB DETAILS:
Company Profile: The biggest and the world’s most popular marketplace for authentic products such as electronics, house hold, books, video games and even software. They are currently one of the most used online platforms around the world.

Requirements:
Bachelor's/College Degree graduates in any course are open to apply
Fluency in Mandarin and English (both written and spoken) with an ability to compose grammatically correct, concise and accurate written responses
Ability to solve complex investigations or escalations (2 Qtrs)
Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
Excellent problem solving skills.
With working experience in related field is an advantage
Open for Fresh Graduates

Responsibilities:
Investigate suspicious activity and behaviour that could pose a risk to customers, or merchants.
Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
Maintain site quality by enforcing policy and guidelines
Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
Achieve weekly productivity and quality standards for investigations
Communicate effectively via email and/or telephone with our customer base - buyers, merchants and internal customers.
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.

Recruitment Process: (ALL ARE DONE THRU ONLINE ASSESSMENT)
Phone interview with HR
Language assessment (computer and essay writing in mandarin)
Multiple choice on how to solve inquiries in Mandarin
Final interview with Local Chinese
Job offer and contract signing
ALL ARE ONLINE ASSESSMENTS

APPLY NOW!
For interested applicants you may send your resume to jkopeningsph@gmail.com or mandarinjobs@jp-network-e.com

For more inquiries, you may contact us through:
Email: jkopeningsph@gmail.com | mandarinjobs@jp-network-e.com
Contact No: 09178139678 | 245 2829
Skype: live:mandarinjobs
Wechat: jknetworkofficial
Please look for: MS. ELLIE

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