French Quality Assurance Analyst (BGC, Taguig City) - J-K Network Services - Jobs in the Philippines, Job Search & Job Opportunities

 
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French Quality Assurance Analyst (BGC, Taguig City)
Posting Period:
2021/09/22 - 2022/09/22
IT/BPO Company
BGC, Taguig City
Negotiable
English, Filipino, French
Foreigner
BENEFITS:
• HMO
• Sick Leave
• Vacation Leave
• 13th Month Pay
• Government Mandated Benefits
• Other Benefits will discuss by the client
• Shifting (Night with Graveyard)
• Skeletal Schedule (Working onsite and work from home)
JOB DETAILS:
Company Profile: One of the Biggest IT Service companies established in India. They provide services in over more than 90. The company is also supporting Fortune 500 Companies and has more than 200,000 employees.

Requirements:
• Proficient in French and English
• Preferably Filipino that is Fluent in French
• Foreign National who has permanent visa in the Philippines
• Minimum of a 2 year Associate Degree but Bachelors’ degree complete or in progress is preferredGood English Communication Skills
• 3 or more years of relevant previous customer services experience (preferably in contact centers, includes time in a quality assurance role)
• Experience in Live customer support experience (phone, chat, email, in-person, etc.) is a big advantage
• Willing to work in a Skeletal Schedule (Working onsite and work from home)

Responsibilities:
• Responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer
• Monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures
• Assist in developing, creating and implementing call center quality processes and procedures as well as making recommendations for enhancements to training materials as needed to enhance the overall customer’s experience.

Recruitment Process:
• Paper Screening
• Recruitment interview (via Viber)
• Language Interview (via WhatsApp)
• Operations Interview (via Viber)
• Account Specific Exam (Online)
• Completion of Requirements (Online)
• Medical Exam
• Contract Signing (Online)

HOW TO APPLY:

Please send your resume to: jkrecruit@jp-network-e.com | iapplyjk@gmail.com
Mobile: (+ 63) 9176381992
Sun/Smart: 09426682269
Skype: jkrecruit
Look for: Ms. Alena

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