Japanese Back Office Support ( Ortigas, Pasig City)
2020/08/27 - 2021/08/27
Ortigas, Pasig City
• 13th month pay
• Government benefits (SSS, PhilHealth, Pag-ibig)
• Vacation leave
• Sick leave
Client Details: Australian technology and analytics enabled BPO Company that delivers end-to-end solutions in customer service, sales, technical support, retention, back-office functions, software development and marketing services for private and public companies .
• Fluent in both English and Japanese
• 1+ year experience in a Sales or Operations support role
• Preferably JLPT N1, N2 (Certificate is not required)
• A strong attention to detail with a good knowledge of Data Entry Related methodologies
• Answer incoming customer service calls.
• Ability to provide professional telephone skills with proper phone etiquette.
• Perform basic troubleshooting, identify, and escalate priority issues to next level support.
• Gather and record customer information, concern/s, and action taken
• Follow basic procedures and script for each customer inquiry.
• Utilize the knowledge base system for product and policy information needed to resolve customer issues and questions.
• Resume Screening
• HR interview
• Final Interview
• Client Interview
• Job Offer
CONTACT US: ✔
Please send your resume to: firstname.lastname@example.org
Look for: Venus
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