QA-Senior Associate (Php 30,000 - Php 40,000)

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QA-Senior Associate (Php 30,000 - Php 40,000)
Posting Period:
2020/02/19 - 2021/02/19
BPO Company
Ortigas, Pasig City
Php 30,000 - Php 40,000
Filipino
BENEFITS:
• Government Mandated Benefits
• Allowance
• HMO
JOB DETAILS:
Company Profile:
They are one of the leading providers of over 2,500 clients worldwide for Back-Office and Customer Support services.

Requirements:
• Bachelor’s Degree holder in any field
• BPO experience
• 1-2 years’ experience in the Quality Assurance division
• Has background in Inbound, Outbound, and Non-Voice Services
• Amenable to work in Pasig City
• Can start as soon as possible

Responsibilities:
• Performs quality monitoring and provides trend data / reporting as required by internal / external Clients
• Participates in listening sessions to identify Clients’ needs and expectations.
• Provides actionable data to various internal support groups as needed.
• Participates/Lead call calibration sessions – internal and external Clients
• Provides feedback to Team Leaders, Supervisor, and Managers
• Prepares and analyse weekly internal and external quality reports for review
• Provides mentoring, coaching and feedback to associates on quality of service to ensure proper procedures, customer satisfaction, and compliance expectations are being followed and met.
• Function as an information source critical quality issues arise.
• Document processes vital to quality assurance

Recruitment Process:
• Resume Screening
• Initial Interview
• Assessment
• Final Interview
• Job Offer

For more inquiries you may contact our friendly recruiters and they will be very happy to assist you. Kindly look for Ms. Ivy:
Globe: 09176381858
Smart: 09293159901
Landline: (8) 245 2829

J-K Network Services offers a FREE CAREER CONSULTATION!
Fill up the form and talk to us!
https://docs.google.com/forms/d/17vj1Pa69dHIBcxpLVXvUuWK-NvYYIU2NifpvjImBSSc

WE WILL BE WAITING FOR YOUR APPLICATION! THANK YOU SO MUCH AND HAVE A GREAT DAY!

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