Mandarin Service Desk (Quezon City)
2020/06/03 - 2021/06/03
• Government Mandated Benefits
• 13th Month pay
• Leave Credits
Company Profile: A global technology and engineering company. One of the Fortune 500 Company that focuses on Automation Solution, Commercial and Residential Solutions.
• Handle e-mails within IT Service Desk Queues and open incidents/requests based on the information gathered from customers.
• Provide first level technical support by responding to queries over the phone or email.
• Limited use and/or application of Service Desk procedures, processes and concepts with close supervision.
• Monitor own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup.
• Accurately document the details of request or issue raised by user including the troubleshooting steps performed in the ticket.
• Creates a positive customer support experience through handling concerns in a highly professional manner.
• Education: BS Computer Engineering/ Information Technology
• Specific Knowledge & Skills o Demonstrated basic knowledge and experience of the following platform/technology:
▪ Windows Operating System (Microsoft Active Directory, Microsoft Windows 2003 or higher)
▪ MS Office Products
▪ Hp Service Manager
▪ Local Area, Wide Area and Wireless Networks
▪ SharePoint 2010/2012
o Fluent in both written and spoken Mandarin
• Initial Phone Interview
• Language Assessment
• Final Interview
• Job Offer
For interested applicants you may send your resume to email@example.com
Contact Us: 09173163761 | 245 2829
Contact Person: Ms. Rana
For more openings, you may visit our website. Kindly see link below:
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