French Customer Support Associate (BGC, Taguig City) - J-K网络人力服务 - 菲律宾的工作岗位、职位搜索和招聘信息

 
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French Customer Support Associate (BGC, Taguig City)
Posting Period:
2021/09/29 - 2022/09/29
BPO Company
BGC, Taguig City
Php 75,000 - Php 85,000
English, Filipino, French
多语种菲律宾人
BENEFITS:
• HMO
• Sick Leave
• Vacation Leave
• 13th Month Pay
• Government Mandated Benefits
• Other Benefits will discuss by the client
• Temporary Work from Home
• Midshift (3pm)
JOB DETAILS:
Company Profile: One of the well known Euro-Filipino Company that provides business solutions to their client companies worldwide for over a decade.

Requirements:
• Proficient in French and English
• Preferably Filipino that is Fluent in French
• Foreign National who has permanent visa in the Philippines
• 2 to 4 years of equivalent work experience in a fast-paced technical support environment
• Excellent computer skills and familiarity with the Internet and SaaS business model.
• Proficient with Windows Operating system, Microsoft Excel, Word, Power Point, and Outlook.

Responsibilities:
• Respond to requests and queries from customers using products/services in French language or English while ensuring Customer Satisfaction.
• Manage and answer Internet-based inquiries from customers via email and live-chat mainly, or a screen sharing tool if further troubleshooting is needed
• Analyze problems regarding non-functioning software and recommend corrective action. Recommend solutions to customer’s application questions.
• Assist with technical testing and issue resolution, such as those related to firewalls or media issues with Virtual Classroom or Products/Services may also be necessary.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.

Recruitment Process
• Language Assessment
• Personality test
• Resume Screening
• HR interview
• Hiring Manager’s Interview
• Final Interview
• Job Offer

HOW TO APPLY:

Please send your resume to: jkrecruit@jp-network-e.com | iapplyjk@gmail.com
Mobile: (+ 63) 9176381992
Sun/Smart: 09426682269
Skype: jkrecruit
Look for: Ms. Alena

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