Fukien-Mandarin Quality Assurance (Speaking Only)
2021/03/31 - 2022/03/31
BGC, Taguig City
Php 70,000 - Php 90,000
English, Fukien, Mandarin
• 13th Month Pay
• Government Mandated Benefits
• Sick Leaves
• Vacation Leaves
• Other Allowances
• Dayshift/Midshift Schedule
• Weekends Off
• Shuttle Service (Pick-up point)
• Mandarin-Fukien Speaking Only
Company Profile: Work with the biggest contact center handling the largest bank company in the Philippines. They are currently handling the LARGEST PHILIPPINE BANK and servicing the Chinese and Fukien speakers. With around 1500 branches in the Philippines, this is tagged as one of the most successful businesses in the Philippines. Currently this bank is serving corporate and residential customers.
• Fukien, Mandarin, English (Speaking Only) it should be mainly fukien but mandarin is also required
• Bachelor's Degree Holder or at least 2 years college
• Graduate or Undergraduate is welcome to apply
• Background in related area is required (Q.A, Coaching/TL or CSR)
• Knowledgeable in Computer applications
• Knowledgeable in BPO Set-up (CSR)
• Willing to work Dayshift or Midshift (Shifting Schedule)
• Willing to work in a BPO Set-up and office based
• Responsible for conducting quality-related review of the agent performance. This includes call monitoring, review of data entry/transaction processed and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).
• Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.
• Responsible for completing the required number of quality reviews for each agent based on client/company performance guidelines.
• Document all observations thoroughly by maintaining observation forms and a call center monitoring database.
• May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.
• Perform other duties as assigned by management.
Recruitment Process: - All process will be done via online
• Initial Screening
• HR Interview (Behavioral)
• Computer Based Exam
• Operations Interview (Panel Interview) - Language Assessment Interview
• Client Interview
HOW TO APPLY:
Please send your resume to: firstname.lastname@example.org | email@example.com
Contact Number: Globe: 09178139678
Whatsapp: +63 936 973 4186
Facebook Page: https://www.facebook.com/jknetworkmandarinjobs
Company Website: https://jknetwork-jobs.com/
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