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Mandarin Customer Associate in Shared Services Company
Posting Period:
2019/06/11 - 2020/06/11
Shared Services
Quezon City
English, Mandarin
• General Life Insurance
• Maxicare Platinum Healthcard
• Retirement Plan of 5 years
• Government Mandatory Benefits
This company is a subsidiary of one of the biggest group of companies that provides solutions for professional customers in different part of the world like North America and Europe. The company has a database for scientists, academic institutions, educators, doctors and research institutions.

Position: Mandarin Customer Service Representative
Salary: Negotiable
Industry: Shared Services
Location: Quezon City
Schedule: Shifting

• Bachelor’s degree or equivalent experience
• Minimum of 1 year of related experience
• Strong interpersonal and communication skills in Primary Mandarin Language, secondary English
• Well-developed verbal and written communication skills (Mandarin/English)
• Willing to work in a rotating shift

• To provide first level contact and convey resolutions to customer issues
• Manage and Handle both inbound telephone calls and emails for the Customer Service inbox both on technical aspect and product inquiries while managing high level of customer care
• Work alongside colleagues in the Americas and EMEA/APAC Client Services teams
• Properly escalate unresolved queries to the next level of support through tracking issues, routing and redirecting problems to correct resources as needed

Recruitment Process:
• HR Assessment – BMAA (Online Aptitude Exam) and Interview
• Mandarin Assessment
• Local Operations Interview - Manager's assessment
• Business Unit interview (optional)

For interested applicants you may send your resume to /

Contact Us: 09173163761 | 245 2829
Skype: live:mandarinjobs
Contact Person: Ms. Rana

APPLY NOW! We are providing free bilingual career consultation!
Refer your friends and receive bonuses!

Get hired through our company and be entitled of free bilingual hoodie!

For more openings, you may visit our website. Kindly see link below:

For other openings please see it below:

Position 1: Mandarin Email and Chat Support
Salary: P 80,000
Industry: BPO Company
Schedule: Dayshift
Location: Quezon City

Position 2: Mandarin Customer Service-Online Shopping
Salary: P 70,000-P 95,000 plus P 100,000 Sign on bonus
Industry: BPO Company
Schedule: Shifting Schedule
Location: Pasig City

Position 3: Mandarin Employment Verification
Salary: P 80,000
Industry: BPO Company
Schedule: Dayshift
Location: Pasig City

Position 4: Mandarin Email and Chat Support
Salary: P 60,000-P 90,000
Industry: Gaming Company
Schedule: Shifting
Location: Pasig City


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