Technical Support Representative | P26,000 BASIC + P25,000 SIGNING BONUS - J-K Network Manpower Services - Jobs in the Philippines, Job Search & Job Opportunities

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Technical Support Representative | P26,000 BASIC + P25,000 SIGNING BONUS
Posting Period:
2019/07/19 - 2020/07/19
BPO
Taguig City
P26,000
BENEFITS:
• Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
• Expanded maternity leave up to 120 days*
• Flexible Working Arrangements
• Employee Stock Purchase Plan
• Healthy and Encouraging Work Environment
• Allowances
• Loyalty, Christmas Gift, Inclusion and Diversity Benefits
• Night Differential
• Retirement Plan
JOB DETAILS:
Company Profile:
This company is one of the biggest and most stable organization in the world.

Position: Technical Support Representative
Industry: BPO
Location: Taguig City
Salary: P26, 000 + P25, 000 Signing Bonus
Schedule: shifting schedule

Job Responsibilities:
• Performs customer request/problem identification and follows defined procedures to resolve correctly.
• Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
• Maintaining high customer satisfaction ratings and service level agreements
• May complete and resolve non-call customer contact requests received by mail, web or email

Job Requirements:
• At least 6 months experience in: Customer Service Delivery/Customer Contact Services
• Bachelor’s degree graduate with 6 months BPO experience; Fit for Combo profile with at least 6mos BPO
• Technical troubleshooting experience preferably with Mac / Apple
• Excellent writing and communication skills
• Exceptional customer service experience (through multiple channels, ie phone, email, chat)
• Digital experience a plus
Experience in email and chat support is a plus

For more inquiries you may contact our friendly recruiters and they will be very happy to assist you. Kindly look for Ms. Kendra:

Globe: 09164931663
Smart: 09293159901
Landline: (02) 245 2829

THANK YOU SO MUCH AND WE HOPE TO ASSIST YOU ON YOUR JOB APPLICATION!

You can also refer your friends and relatives if they are interested

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APPLY FOR THIS JOB

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