Mandarin Service Desk Agent (Php90,000 Negotiable)

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Mandarin Service Desk Agent (Php90,000 Negotiable)
Posting Period:
2020/02/26 - 2021/02/26
BPO Company
Mckinley, Taguig City
Php 90,000 (Negotiable)
English, Mandarin
Multilingual Filipino
BENEFITS:
•20% Night Differential
•Hazard Pay
•13th month
•14th month pay
•HMO
•Annual Appraisal
•Medical Reimbursement
•Eye Care
•Government Mandated Benefits
JOB DETAILS:
COMPANY PROFILE:
This is a World’s BPO Company in Asia/Pacific. In addition to providing BPO services such as contact center and back-office operations for the Philippines market, and operation services for smartphone websites and applications.

REQUIREMENTS:
•2 years IT Service Desk experience
•2 years IT Service Desk experience
•Understanding of ITIL, SOX and similar industry IT standards
•Able to travel to other TCIS facilities
•The individuals will work a regular week 40 hrs – Overtime when needed
•Experience of using tickets logging systems

DUTIES:
•To provide 1st line technical support; answering support queries via phone and email
•Identify any service-related issues and escalate to the Team Leader
•Ensure that all customer contacts are handled in a timely and effective manner and within the Service Level Agreements laid down by Company and Company's customers
•Respond to inquiries from clients and help them resolve their hardware or software problems
•To take ownership of user problems and be proactive when dealing with user issues
•To log all calls in the ticket logging system
•To provide assistance with ad hoc task from Team Leader or SDM that will help fulfil service delivery

RECRUITMENT PROCESS:
•Initial CV Screening
•Initial Interview
•English and Technical Test
•TL Interview/SDM
•Client Interview
•Job Offer

For interested applicants you may send your resume to mandarinjobs@jp-network-e.com

Contact Us:
*Contact us: 09173163761 | 245 2829
*Contact Person: Ms. Macy
*Skype: live:mandarinjobs
*WeChat: Jknetworkofficial

Visit our website for more Mandarin openings!
Click this link below:
https://jknetwork-jobs.com/

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APPLY FOR THIS JOB

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