It is an IT company provides digital solutions creation and support. A wide range of services in the following categories are offered by this company, which began operations in 2009: digital marketing, customer experience, data & analytics, BPO & eCommerce, software engineering, and product architecture & design. When they first started, they had just three employees, but now they employ over 200 people worldwide. Not only are they growing domestically, but also globally.

Position: Quality Assurance Specialist
Company Industry: IT Company
Work Location: Antipolo
Work Schedule: Flexible
Salary: Php25,000-Php 30,000
Work Set Up: Work on Site

JOB REQUIREMENTS:
✨ Bachelor’s Degree Holder
✨ Has at least 2-3 years’ experience in the BPO QA Field and Environment
✨ Has experience with monitoring voice, email and chat interactions
✨ Amendable to work on site
✨ Can start as soon as possible

JOB RESPONSIBILITIES:
✨ Contributes to the creation of Quality Control monitoring standards and formats for chat, calls, and interactions via email
✨ Identifies the requirements and expectations of customers by taking part in customer and client enhancement activities.
✨ Conduct detailed performance reviews on a daily, weekly, and monthly basis.
basis, which will cover things like QA scores, faults, and assessment sampling.
✨ Implement a quality monitoring data management system to gather and monitor team and individual performance data.
✨ Monitors calls, chats, and emails and then gives the site management team statistical trends.
✨ Arranges and leads call center employees' call calibration sessions.
✨ Using coaching sessions or focus groups, advise agents on significant and non-critical faults that have been found.

RECRUITMENT PROCESS: (FACE TO FACE)
✨ Initial Interview
✨ Final Interview
✨ Job Offer

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