Mandarin Customer Order Fulfillment Analyst (Salary up to Php 80,000)
Php 60,000 - Php 80,000
Shared Services/Manufacturing Company
Makati City
English, Mandarin
Multilingual-Filipino
Job ID: 12825
Shared Services/Manufacturing Company
Makati City
Php 60,000 - Php 80,000
English, Mandarin
Multilingual-Filipino
Job ID: 12825
BENEFITS :
✨ Language allowance
✨ Meal+Rice allowance
✨ Profit share
✨ HMO
✨ Retirement fund
✨ Governement mandated benefits
✨ Vacation leave and sick leave
JOB DETAILS :
Company Profile: One of the multinational manufacturing companies that produce cleaning supplies and other chemical consumables.

Position: Mandarin Customer Order Fulfillment
Industry: Shared Services/Manufacturing Company
Location: Makati City
Schedule: Dayshift Schedule
Salary: Php 60,000 - Php 80,000
Work Set-up: Work onsite

Benefits:
✨ Language allowance
✨ Meal+Rice allowance
✨ Profit share
✨ HMO
✨ Retirement fund
✨ Governement mandated benefits
✨ Vacation leave and sick leave

Requirements of the Job:
✨ Can speak, read, and write in Mandarin and English.
✨ Bachelor’s Degree graduate.
✨ Have experience in Customer Service, Supply Chain, Finance (Accounts Receivable)
✨ SAP experience, if no experience in SAP, at least
✨ Intermediate to Advanced Level in MS Excel
✨ Able to multitask and work under pressure with strong attention to details
Able to work on his initiative and prioritize tasks
✨ Values operating in a collaborative and cooperative environment.
✨ Demonstrates flexibility and adaptability to changes
✨ Has a strong sense of urgency

Responsibilities of Job Application:
✨ Order Management – Performs data entry according to established procedures from one or more supported markets.
✨ Efficiently manages customer portals for Manual.
✨ Executes established stock allocation procedure and error resolution logic, escalates stock availability issues or order errors outside the logic.
✨ Identify best-in-class order management practices and apply suitable process enhancements to improve efficiency and effectiveness.
✨ Maintains a high level of coordination with Customer Service Teams
✨ Proactive order management and anticipating and solving issues relating to customer orders via email and calls
✨ Liaise with customers to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
✨ Management of customer inquiry resolution through the development and implementation of action plans to eliminate the source problem
✨ Identifies and implements process improvements and identifies efficiencies and best practices
✨ Conducts trade visits with sales representatives if required and visits local country as a representative of SSC as necessary
✨ Collaborates with the E-commerce department to solve systems issues
✨ Develops and maintains customer service performance reporting systems to assist the local country in the efficient management of its business

Recruitment Process:
✨ Paper Screening
✨ Initial Interview with HR (Phone Interview)
✨ 1st Level Interview
✨ Final Interview/Berlitz Assessment (Language assessment)
✨ Job Offer


⭐⭐HOW TO APPLY?⭐⭐

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