COMPANY PROFILE: This is a Canadian multinational company and the largest IT/BPO Company. They are one of the world’s largest IT and business consulting firms that sustain profitable growth—deliver a wide range of benefits for your company, clients, and consultants.

📌Position: Japanese Service Desk📌
Company Industry: IT/BPO Company
Work Location: McKinley, Taguig City
Salary: Php 70,000 - Php 75,000 (Still Negotiable)
Work Schedule: Dayshift
Work Set-up: Work On Site

JOB REQUIREMENTS:
✔️Filipino who can speak, read and write Japanese
✔️Open to N1 or N2, no JLPT required.
✔️Good written and verbal communication skills in the English and Japanese language
✔️Preferably Degree holder of any course but not required
✔️Good computer and IT technical skills
✔️With strong experiences as a Technical Support/Service Desk
✔️Willing to undergo training

JOB RESPONSIBILITIES:
✔️Receive and respond to Japanese user inquiries and requests via phone, chat, portal and email.
✔️Handles first line incidents from Japanese Users, including troubleshooting, resolution where possible and assignment or escalation of tickets to 2nd/3rd line support teams.
✔️Supports Service Request Management and Service Restoration Management Level 1 of Japanese customers
✔️Resolve issues utilising excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
✔️Develop a comprehensive understanding and mastery of all Service Desk tools
✔️Perform other duties as assigned

RECRUITMENT PROCESS (ONLINE PROCESS):
✔️Paper Screening
✔️Language Interview
✔️Technical Interview
✔️Final Interview
✔️Intent to Offer

HOW TO APPLY:
Please send your RESUME/CV here:
Email: japanesejobs@jp-network-e.com
Email: nihongojobu@gmail.com

For more inquiries and details you can contact me on this following:
Mobile no: 09628434202
Look for Ms. Ayra | Recruitment Staff | J-K NETWORK SERVICES
VISIT OUR WEBSITE: https://jknetwork-jobs.com/