Mandarin Client Success Specialist (Overtime Pay)
Php 80,000
Biggest Contact Center
Quezon City
English, Mandarin
Multilingual-Filipino
Job ID: 17586
Biggest Contact Center
Quezon City
Php 80,000
English, Mandarin
Multilingual-Filipino
Job ID: 17586
BENEFITS :
✅Other potential pay and benefits:
✅Monthly incentives ( based on your KPI and attendance )
✅13th month ( annual )
✅Applicable to the promos and discounts of the company
✅Leave credits
✅HMO upon regularisation
✅Annual Performance Rating
✅Programs and rewards recognition
✅Performance Bonus- Based on the Performance Bonus Policy
✅Program Incentives- Program Specific
✅Night Differential Pay
✅Overtime Pay
✅Government-Mandated Benefits
JOB DETAILS :
COMPANY PROFILE: One of the leading BPO Companies, now partnering with the American and Asian leading ride sharing application in the global market.

Position: Mandarin Client Success Specialist
Company Industry: Biggest Contact Center
Work Location: Cubao, Quezon City
Work Schedule: Shifting Schedule
Salary: Php 80,000
Work Set Up: Work On-site

REQUIREMENTS OF THE JOB:
✅Open to Filipino and Fil-Chi who are proficient in Mandarin and English.
✅Open to foreign applicants with permanent visas (13-A and TRV)
✅Open to Bachelor's graduates and undergraduates of any course.
✅BPO and Sales experience is a big advantage
✅Customer Service experience is a big advantage.
✅Can work in a shift schedule.

RESPONSIBILITIES OF JOB APPLICATION:
✅Help with outbound calls to restaurants to get help with their Point of Sale set-up
✅Get the restaurant's menu loaded/optimized and eventually be able to consultatively sell them ads or offers to increase their bookings.
✅Managed real-time client concerns, including menu updated, customer escalations, and restaurant schedule adjustments.
✅Proactively contacted restaurants to update menus and address any changes or updates needed.
✅Supports the customers as they transition from sales prospects to active users of the products.
✅This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/services, as well as providing basic customer service support.

RECRUITMENT PROCESS:
✅Paper Screening
✅Recruitment Interview
✅Operations Interview
✅Mandarin Language Assessment
✅Job Offer

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