Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.

Position: Customer Support Agent (Open for Fresh Graduates)
Company Industry: BPO Company
Location: Clark, Pampanga
Postal Code: 2023
Salary Offer: Php20,000-Php25,000
Work Schedule: Shifting Schedule
Work Set Up: Work Onsite

Job Requirements:
✨Bachelor’s degree holder
✨Open for Fresh Graduates
✨Willing to work on a shifting schedule
✨Willing to work fully onsite in Clark, Pampanga
✨Can start as soon as possible

Job Responsibilities:
✨Respond promptly and professionally to customer inquiries, providing effective support and resolving issues in a timely manner.
✨Conduct follow-up checks with clients to ensure concerns are fully resolved and customer satisfaction is achieved.
✨Run and analyze reports to identify recurring issues, trends, and opportunities for service improvement.
✨Maintain accurate, organized, and up-to-date customer records across all required systems.
✨Perform additional duties and tasks as assigned to support the team and enhance overall service quality.

Recruitment Process (Online and Face to face)
✨Initial Interview
✨Second Interview
✨Final Interview
✨Job Offer

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