Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.

Position: Customer Solutions Associate (Open for Fresh Graduates)
Company Industry: BPO Company
Location: Clark, Pampanga
Postal Code: 2023
Salary Offer: Php20,000-Php25,000
Work Schedule: Shifting Schedule
Work Set Up: Work Onsite

Job Requirements:
✨Bachelor’s degree holder
✨Open for Fresh Graduates
✨Willing to work on a shifting schedule
✨Willing to work fully onsite in Clark, Pampanga
✨Can start as soon as possible

Job Responsibilities:
✨Respond promptly and professionally to customer inquiries, delivering effective support and ensuring timely issue resolution.
✨ Conduct follow-up communications with clients to confirm that concerns are fully resolved and customer satisfaction is achieved.
✨ Generate and analyze reports to identify recurring issues, service trends, and opportunities for process improvement.
✨ Maintain accurate and organized customer records across all required systems, ensuring data quality and consistency.
✨ Perform additional tasks as assigned to support the team and contribute to the continuous improvement of service delivery.

Recruitment Process (Online and Face to face)
✨Initial Interview
✨Second Interview
✨Final Interview
✨Job Offer

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