Company Profile: A premier IT consulting firm renowned for its efficiency and excellence, providing industry-leading SAP and digital transformation technology expertise.

Position: German Service Desk Specialist
Location: Alabang, Muntinlupa City
Salary: Php 90,000
Industry: IT Service Provider
Work Set up: Hybrid (2 days work from home and 3 days onsite a week)
Work Schedule: Shifting

JOB REQUIREMENTS:
⦿ Filipino Nationals who can speak, read and write in German
⦿ Open to foreign nationals with permanent resident in the Philippines
⦿ Bachelor's degree in Information Technology, Computer Science or any related field.
⦿ At least 6 months to 1 year in IT Help Desk experience.
⦿ Knowledge in Microsoft 365 or any Networking fundamentals.

JOB RESPONSIBILITIES:
⦿ Provide IT assistance to users via phone, email, or chat in German or English vice versa
⦿ Troubleshoot hardware, software, and basic network issues
⦿ Guide users through step-by-step solutions
⦿ Escalate unresolved or complex issues to higher-level support
⦿ Handle user concerns or complaints calmly and efficiently
⦿ Provide guidance on common software issuesLog, track, and update incidents using ticketing systems.

RECRUITMENT PROCESS:
⦿ Resume Screening
⦿ Initial Interview
⦿ Language Interview
⦿ Technical Interview
⦿ Hiring Manager Interview
⦿ Job Offer

HOW TO APPLY:
👉 Click the “APPLY” button.
👉 Send your resume to: 📧 eseajobs@gmail.com
👉 Message us on our Messenger for faster processing: Hera Gono (https://www.facebook.com/hera.gono)

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✨Contact us for more inquiries:
📱 Mobile/Viber: +639176381962
📱 WhatsApp: +639693210130
👤Look for Ms. Hera🌸

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