COMPANY PROFILE: A globally recognized manufacturing company specializing
in the design and production of high-quality Home furniture. That is committed to enhancing comfort and delivering better life experiences for customers worldwide.

Position: Korean Customer Success Manager
Industry: Manufacturing - Retail Company
Salary: Php 100,000 Monthly
Location: Taguig City
Schedule: Morning Schedule | Weekends Off
Work setup: HYBRID SET UP (3 days onsite and 2 consecutive days Wfh)

BENEFITS:
✨Company-provided laptop
✨FREE Bus Shuttle
✨Competitive base salary plus language premium
✨15 Vacation Leave
✨15 Sick Leave
✨HMO with 2 free dependents

REQUIREMENTS:
📌Filipino nationals can speak, read and write Korean fluently.
📌Korean National with permanent Visa in the PH (conversational in English)
📌Graduates in 4 years Bachelor degree in any course.
📌With 1 year experience in Customer Service.
📌Experience handling E-commerce accounts is an ADVANTAGE but not required.
📌Knowledgeable on using CRMS and ticketing tools and other performance metrics.
📌Can start to work ASAP.

RESPONSIBILITIES:
📌Answer and resolve inquiries from Korean clients through phone, email, and chat quickly and professionally.
📌Understand their concerns and provide clear and correct solutions.
📌Assist with questions about products, orders, billing, and other service issues while following company policies.
📌Listen to customers to understand what they need. Recommend the right products or upgrades based on their preferences.
📌Suggest better or premium options when suitable. Offer related items that can improve their purchase.
📌Help customers choose wisely and ensure they have a good shopping experience.
Manage and maintain multiple e-commerce platforms.
📌Review customer feedback from different sources like comments and suggestions. Find common problems and patterns.
📌Use these to suggest simple ways to improve service and work processes.
📌Share your findings with the team to help improve customer experience and overall operations.

RECRUITMENT PROCESS:
📌Passed Resume Screening
📌Initial Interview
📌Language Assessment
📌Final Interview
📌Panel Interview

HOW TO APPLY?

👉 Click the “APPLY” button.
👉 Send your resume to: 📩 koreanopportunities@gmail.com

👉 Message us on our Messenger for faster processing:
📲Gina Moreno
🔗FB LINK: https://www.facebook.com/jkkoreanjobsPH/
🔗 LINKED IN: https://www.linkedin.com/feed/

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✨Contact us for more inquiries:
📱 Mobile/Viber: 09176382780
📱 WhatsApp: 09176382780
👤Look for Ms. Gina 🌸

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