Company Profile: A leading electronic gaming solutions company committed to delivering exceptional gaming experiences worldwide. The company focuses on designing innovative electronic gaming solutions, blending cutting-edge technology with creative game design to produce engaging entertainment for both local and global players.

Position: Mandarin Team Leader
Company Industry: Electronic Gaming Solutions & Technology
Work Location: BGC, Taguig City
Work Schedule: Shifting Schedule
Salary: Php 90, 000 - Php 100, 000
Work Set-Up: Work on-site

REQUIREMENTS OF THE JOB:
✅Open to Filipinos and Filipino-Chinese who can speak Mandarin and English.
✅Bachelor’s Degree in Business Administration, Communications, or related field
✅Minimum 3 years of experience in call center or customer service operations
✅At least 1 year in a leadership or supervisory role (Philippine team experience
preferred)
✅Proficiency in customer service platforms (CRM, ticketing systems)
✅Experience with QA tools and performance monitoring systems
✅ Familiarity with AI customer service tools (chatbots, automation systems) is an
advantage

RESPONSIBILITIES OF THE JOB APPLICATION:
✅Oversee daily customer support operations while coaching, mentoring, and developing team members to enhance overall performance and service quality
✅Develop, refine, and optimize call scripts and standard operating procedures (SOPs) to ensure consistent and effective customer interactions
✅Monitor and evaluate service quality metrics such as response time, tone, resolution efficiency, CSAT, and first-call resolution, implementing improvements based on QA results
✅Analyze customer interaction data to identify trends, pain points, and insights, and prepare reports with actionable recommendations for stakeholders
✅Collaborate with cross-functional teams such as product and operations to improve service processes and ensure effective escalation and resolution of critical issues
✅Manage and optimize AI-driven customer service tools, improving automation workflows, Q&A accuracy, and human-AI collaboration while adapting to operational changes and service disruptions

RECRUITMENT PROCESS
✅Paper Screening
✅Initial Interview (Phone Interview)
✅Hiring Manager Interview
✅Final Interview
✅Job Offer

HOW TO APPLY:

👉 Simply click the “Apply” button.
👉 You may also send your resume to mandarinjobs@jp-network-e.com
👉 Reach out to us via Messenger, Viber, or our Facebook page: Mandarin, Fukien and Cantonese Job Openings PH https://www.facebook.com/jknetworkmandarinjobs/

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If you are not yet registered, you can sign up and apply directly through our website: 🌐 https://jknetwork-jobs.com/register

Alternatively, you may send your resume to: 📩 mandarinjobs@jp-network-e.com

✨Contact us for more inquiries:
👩‍💻 Look for: Ms. VIA
📱 Mobile/Viber: +639175093761 | +639176381869
📱 WeChat: jknetworkofficial | JKMandarinjobsPH
📱 WhatsApp: +639175093761 | +639176381869 | +639178139678
📞 Telephone: (08) 245 2829