COMPANY PROFILE: This American conglomerate has been in the industry for nearly 120 years, offering a variety of products for home, personal care, crafts, decoration, and more.

Position: Thai Customer Resolution Specialist
Industry: Shared Services - Manufacturing
Location: BGC, Taguig
Salary: Php 80,000 - Php 100,000 Monthly
Work Schedule: Monday - Friday, Weekends off
Work Setup: Hybrid setup (2 days RTO only, 3 days WFH)

Benefits:
🌟Government Mandated Benefits (SSS, Pag-Ibig, PhilHealth)
🌟13th Month Pay
🌟14th Month Pay
🌟HMO
🌟Life Insurance
🌟Free working visa processing for Foreigners
🌟Laptop provided
🌟Performance bonus

Requirements:
🌟Open to Thai nationals with English communication skills
🌟Filipino candidates are fluent in speaking, reading and writing the Thai Language.
🌟Minimum of 2 years of experience in Customer Service, Billing, Credit & Collection, or Issue Resolution.
🌟Must have a Bachelor’s degree in any course.
🌟Strong analytical, problem-solving, and detail-oriented skills with the ability to learn quickly.
🌟Team player with experience working across diverse cultures and business environments.
🌟Proficient in Microsoft Office, especially Excel, with knowledge of Salesforce.

Responsibility of the job:
🌟Handle customer complaints and coordinate resolutions with internal teams.
🌟Manage credit and collection activities, including overdue accounts and billing concerns.
🌟Maintain accurate records and ensure compliance with company policies and procedures.
🌟Identify recurring issues and support process improvement initiatives.
🌟Work closely with cross-functional teams and stakeholders to meet deadlines and objectives.
🌟Provide excellent customer service using strong analytical, communication, and problem-solving skills.
🌟Provide translation of the documents for Thai Language to English or vice versa.

Recruitment Process:
🌟Initial Interview with HR
🌟HM Interview and Language Assessment
🌟Manager Interview (Thai counterpart)
🌟Background check
🌟Job Offer

HOW TO APPLY?

👉 Click the “APPLY” button.
👉 Send your resume to: 📩 asianjobsph@gmail.com
👉 Message us on our Messenger for faster processing:
📲Mabel Del Pilar
🔗FB LINK: https://www.facebook.com/profile.php?id=61585784955765
🔗LINKEDIN: https://www.linkedin.com/in/sophie-pabilonia-683a142b5/

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