Cantonese Client Service Support
Hybrid Set-Up | Salary: Php 115,00-Php 130,000
Industry: Bank and Financial Company
Makati City
Cantonese, English, Mandarin
Multilingual-Filipino
Job ID: 22501
Industry: Bank and Financial Company
Makati City
Hybrid Set-Up | Salary: Php 115,00-Php 130,000
Cantonese, English, Mandarin
Multilingual-Filipino
Job ID: 22501
BENEFITS :
✅Position: Cantonese Client Service Support
✅Company Industry: Bank and Financial Company
✅Work Location: Makati City
✅Work Schedule: Dayshift Schedule | Monday - Friday
✅Salary: Php 115,00-Php 130,000
✅Work Set-up: Hybrid Set-up
JOB DETAILS :
Company Profile: This company is one of the largest International Banks, serving more than 5 million customers around the world.

Position: Cantonese Client Service Support
Company Industry: Bank and Financial Company
Work Location: Makati City
Work Schedule: Dayshift Schedule | Monday - Friday
Salary: Php 115,00-Php 130,000
Work Set-up: Hybrid Set-up

REQUIREMENTS OF THE JOB:
✅Open to Filipinos and Filipino-Chinese who are proficient in Cantonese and English.
✅Bachelor’s graduates in any course are welcome to apply.
✅Having a background in client servicing, with the ability to handle and resolve complex customer concerns effectively.
✅Experience in transaction banking operations, particularly in payments and cash management products.
✅Excellent relationship-building and stakeholder management skills, with the ability to collaborate across teams.
✅Strong analytical and problem-solving abilities, with a commitment to continuous improvement and service excellence.

RESPONSIBILITIES OF JOB APPLICATION:
✅Handle complex client concerns and service recovery cases to ensure timely and effective resolution.
✅Manage client accounts while maintaining accountability for service delivery and operational performance.
✅Identify service trends and implement process improvements to enhance efficiency and customer experience.
✅Support team development by coaching members, monitoring SLAs and QA, and promoting service excellence and self-service solutions.

RECRUITMENT PROCESS:
✅Paper Screening
✅Hiring Manager Interview (Online)
✅Final Interview (Face-to-face) (Language Assessment)
✅Job Offer

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