Company Profile: This organization is a leading multinational financial institution offering services in finance, shared services, BPO, and digital solutions worldwide. Recognized as one of the Fortune 500 companies, it is known as one of the largest and most respected financial firms globally. As part of its continuous expansion, the company is strengthening its Spanish-speaking operations in Manila.

Position: Spanish Daily Banking Helpdesk
Industry: American Global Banking and Financial Services
Location: Taguig City
Work Arrangement: Onsite
Salary: Php 70,000 - Php 80,000
Schedule: Rotational Schedule
Days Off: 2 days per week

BENEFITS:
✔️ Very Stable company and in house hiring
✔️ Salary above the market for the same positions
✔️ HMO for up to three dependents (100% company-paid)
✔️ Retirement benefits for employees
✔️ Free Shuttle and company transportation
✔️ Sleeping Area and Shower Rooms
✔️ Lifestyle and wellness facilities like Gym and Game Center

JOB REQUIREMENTS:
✔️ Filipino who can communicate in Spanish (Conversational to Fluent).
✔️ Open to college undergraduates (completed at least 2nd year), associate degree holders, and graduates.
✔️ No work experience required / Open to career shifters.
✔️ Customer service experience is an advantage but not required.
✔️ Open to candidates willing to undergo training for Customer service.
✔️ Foreign nationals with permanent residency in the Philippines may also apply.

JOB RESPONSIBILITIES:
✔️ Handle inbound calls, emails, and chat inquiries from Spanish-speaking clients in the US.
✔️ Assist customers with information regarding bank branches, schedules, banking services, and fund transfers.
✔️ Support clients with account opening concerns, card requests, and basic banking assistance.
✔️ Respond to inquiries related to account balances, duplicate charges, and bank documentation.
✔️ Escalate complicated concerns such as fraud cases and specialized requests to the appropriate team.

RECRUITMENT PROCESS:
✔️ Resume Screening
✔️ Online Assessment
✔️ HR Interview
✔️ Final Interview with Situational Questions
✔️ Job Offer
✔️ Onboarding / Start Date

HOW TO APPLY:
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