Company Profile: a top provider of outsourced services for customer management covering the complete customer lifecycle

Position: Senior Manager (Php200,000 gross)
Location: Quezon City
Industry: BPO Company
Salary: Php150,000- Php200,000 gross
Schedule: Shifting

Benefits:
• Onsite work Allowance (10% depends on work days)
• Overwork Allowance (Including P 80 meal allowance)
• 13 months’ pay
• Leave credit
• Christmas Party
• Government Mandated Benefits

Job Responsibilities:
• Manage and interface with key senior client executives to develop solutions consistent with business needs.
• Develop, run and manage client/prospect workshops to build collaborative solution as needed by field teams
• Understand all aspects of a clients’ marketplace and requirements.
• Design and deliver internal and external stakeholder communications and presentations etc. at all organisational levels (supported by Marcomm & Sales Enablement).
• Develop and maintain positive relationships with external and internal clients.
• Take accountability for overall solution output, which includes conceptualisation, identification, and articulation to client/prospect.

Job Requirements:
• Understand Alorica products/services/Lines of Business (LOBs) working closely with the operational, technical teams and marketing.
• Analyze client requirements to develop value propositions and profitable solutions which meet/exceed client needs. Increasingly this will involve digital/AI/Automation analytics/digital integrated solutions to drive measurable call avoidance strategies.
• Translate client requirements into easily understood needs to the business SMEs and Practice Leads.
• Understand and clearly define the input required to create cost estimates to enable the commercial/pricing team to build relevant commercial propositions and pricing models.
• Leverage presentations, case studies, thought leadership and other resources to build bespoke presentations for clients that align to their pain points and purchase drivers


Recruitment Process:
• Initial Interview
• 2nd interview
• Final interview
• Job Offer




How to Apply:

Send your resume to itengr.hirings@gmail.com

For inquiries, contact us:
T: (02) 82452829
M: (Globe): 9176382408
Look for: Mr. Don

Facebook: https://www.facebook.com/ericamae.aguilar.56/
Skype ID: jkitwave

Website: https://jknetwork-jobs.com/

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