Spanish Customer Service Associate (PHP 70,000 - PHP 75,000 gross)
Posting Period : 2023/03/07 - 2024/03/07
BPO Company
Pasay City
Php 70,000 - Php 75,000 gross
Job ID: 289
BPO Company
Pasay City
Php 70,000 - Php 75,000 gross
Job ID: 289
✅ HMO on Day 1
✅ Government-mandated benefits
✅ Competitive salary package
✅ Sick Leave
✅ Vacation Leave
✅ Performance incentives
✅ 2 days off per week
✅ Other incentives
✅ Equipment will be shouldered by the company
Company Profile: This company is supporting customer care, finance and accounting, sales/marketing, back office, healthcare and providing strategic advantage to their clients.

Position: Spanish Customer Service Associate
Industry: BPO Company
Location: Pasay City
Salary: PHP 70,000 - PHP 75,000 gross
Schedule: Nightshift
Work set-up: Hybrid (Office visits are standard 3-4 times per month)

❍ Open for Native Spanish speakers with Resident Visa
❍ Proficient in both Spanish and English language
❍ Preferably with 1-year experience in BPO
❍ Experience working with email, chat & voice support is a big advantage
❍ Preferably with experience in collections or customer service support in the US medical billing industry.

❍ Perform customer support via phone, chat, and email both in English and Spanish language
❍ Understands how the medical insurance industry works.
❍ Take the initiative to recommend and implement quality process improvements based on identified trends or other gaps in knowledge
❍ Corrects and/or updates patient registration data.
❍ Handles patients' calls related to their outstanding balances.
❍ Transcribes voicemails from patients and returns the patient's message.

Recruitment Process:
❍ Resume Screening
❍ Initial Interview
❍ Language assessment (Both written and verbal)
Operations Manager’s Interview
❍ Client Interview
❍ Job Offer


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