Company Profile: This is a Software Company providing products and services for software and hardware supplies. Handling concerns for their product, managing and maintaining research and design specifications.

Position:‌ ‌ Mandarin‌ Helpdesk Specialist
Location:‌ ‌ Caloocan City
Schedule:‌ Monday-Friday 9:00am – 6:00pm
Industry:‌ ‌ IT Company
Salary:‌ ‌Php 30,000 - Php 40,000
Work set -up: Hybrid work set-up

Qualification

✅ Graduate of any 4-year course
✅ Fresh graduates are welcome to apply
✅ Has stable internet connection at home
✅ Amenable to work remotely and go outside when needed
✅ Experience in the same field is a plus
✅ Familiarity of basic windows trouble shooting and basic network troubleshooting is an
advantage but not required.
✅ Required languages: Mandarin, English, Filipino

Responsibilities:

✅ Serve as the first point of contact for customers seeking technical assistance over the phone or
email
✅ Assist Xiamen HD
✅ Determine the best solution based on the issue and details provided by customers
✅ Walk the customer through the problem-solving process
✅ Direct unresolved issues to the next level of support personnel
✅ Provide accurate information on IT products or services
✅ Record events and problems and their resolution in logs
✅ Follow-up and update customer status and information
✅ Pass on any feedback or suggestions by customers to the appropriate internal team
✅Identify and suggest possible improvements on procedures
✅ Assist BIR related concerns

APPLY NOW!

Email: mandarinjobs@jp-network-e.com
Contact No: 9176381869
Skype: live:mandarinjobs
Please look for: Ms. Emma