Company Profile: A very well-known multinational contact center that provides excellent technology services and outsourcing organizations in the Philippines.

Position: Mandarin Service Desk
Location: Quezon City
Schedule: Dayshift | Should be open for Shifting Schedule as well if needed
Industry: Global Contact Center | BPO Company
Salary: Php 70,000 - Php 100,000

Responsibilities:
✅A bilingual resource that can provide support and can perform tasks either in other languages and English language.
✅Provides first line of support and resolves simple to complex technical and non-technical issues reported by users or systems.
✅This requires some degree of business, technical knowledge, system inquiry and password administration with the ability to solve most incidents at the time that these are reported.
✅Standard incident types that are supported by these services may include: software issues, hardware or server issues, network connectivity, password management and request for service.
✅Key functions of service desk management include: incident identification and tracking, classification, diagnosis, incident closure, monitoring, request fulfillment, and communication.
✅Be able to facilitate Critical Incident Management.
✅Will also be tasked to do quality audits and translations.

Requirements:
✅Preferably Bachelor’s degree graduate
✅Excellent English communication skills both written and oral
✅Proficient in the Mandarin Language
✅Technical Support background is a plus but not required

Recruitment Process:
✅Initial Interview (Phone Interview)
✅Language Assessment
✅Hiring Manager Interview
✅Job Offer

APPLY NOW!

For interested applicants you may send your resume to mancanjobs.jk@gmail.com or mandarinjobs@jp-network-e.com

For more inquiries, you may contact us through:
Email: mancanjobs.jk@gmail.com or mandarinjobs@jp-network-e.com
Contact No: 09173163761 | 245 2829
Skype: live:.cid.78079fcb3e0ee0d9
Viber: +639176381869
Please look for: Ms. Rain