Italian Service Desk Analyst (A most well-known contact center)
Negotiable
BPO Company
Taguig City
Italian
Multilingual-Filipino
Job ID: 356
BPO Company
Taguig City
Negotiable
Italian
Multilingual-Filipino
Job ID: 356
BENEFITS :
✅ Sick Leave
✅ Vacation Leave
✅ Free Visa Processing
✅ Healthcare Insurance (HMO)
✅ Life Insurance coverage
✅ Night Differential
✅ Retirement Plan
✅ 13th Month Pay
✅ Government mandated Benefits
✅ Other Allowances
✅ Other benefits will be discussed during the job offer
JOB DETAILS :
Company Profile: This is one of the biggest and most well-known contact centers in the Philippines. This company specializes in providing IT, Consulting, and Operations support.

Position: Italian Service Desk Analyst
Industry: BPO Company
Location: BGC, Taguig City
Salary: Negotiable
Schedule: Shifting
Work Set-up: Onsite

Requirements:
❍ Preferably Bachelor Degree holder of any course
❍ Fluent in both Italian and English
❍ At least 1 year of experience in Customer Service or Technical Support
❍ Preferably with knowledge in PHP, Java, .Net, and other Programming Languages but not required
❍ Amenable to work in shifting schedule
❍ Willing to work in any of the following: Taguig, Mandaluyong, Makati, and Quezon City

Responsibilities:
❍ Responding to queries on the phone, via email, in person, or through remote access.
❍ Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
❍ Escalate developer concerns to the next level

Recruitment Process:
❍ Resume screening
❍ HR interview
❍ Online Assessment
❍ Italian language assessment
❍ Project Manager’s Interview
❍ Final Interview
❍ Job Offer

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