Portuguese Tier 1 Helpdesk Support (BPO Company)
PHP 85,000 gross
BPO Company
Quezon City
Portuguese
Multilingual-Filipino
Job ID: 666
BPO Company
Quezon City
PHP 85,000 gross
Portuguese
Multilingual-Filipino
Job ID: 666
BENEFITS :
✅ Monthly incentives (based on your KPI and attendance)
✅ 13th month (annual)
✅ Can get all Company promos and discounts
✅ Leave credits
✅ HMO
✅ Annual Performance Rating
✅ Programs and rewards recognition
✅ Performance Bonus- Based on the Performance Bonus Policy
✅ Program Incentives- Program Specific
✅ Night Differential Pay
✅ Overtime Pay
JOB DETAILS :
Company Profile: This is an American outsourcing company that provides Information management, customer service management to its clients. Information support is not limited to business support systems. The company also handles communications, technology, retail, financial services, government markets and healthcare.

Position: Portuguese Tier 1 Helpdesk Support
Industry: BPO Company
Location: Eastwood, Quezon City
Salary: PHP 85,000 gross
Schedule: Shifting
Work Set-up: Onsite

Requirements:
🔵 Proficient in Portuguese and English Language
🔵 Foreign National who has a permanent visa in the Philippines
🔵 At least 1 year experience in Customer Interaction in BPO Setting
🔵 Knowledgeable in Computer application
🔵 Computer and internet savvy - can navigate through Windows/Internet with ease.
🔵 Experience in handling IT or Technical Support is a plus

Responsibilities:
🔵 Serving as the first point of contact for customers seeking technical assistance over the phone or email
🔵 Performing remote troubleshooting through diagnostic techniques and pertinent questions
🔵 Determining the best solution based on the issue and details provided by customers
🔵 Direct unresolved issues to the next level of support personnel
🔵 Record events and problems and their resolution in logs

Recruitment Process:
🔵 Resume Screening
🔵 Online Assessments
🔵 Language Assessment
🔵 Operations Interview
🔵 Job Offer

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