COMPANY PROFILE: It is an American outsourcing company that provides Information management, customer service management to its clients. Information support is not limited to business support systems. The company also handles communications, technology, retail, financial services, government markets and healthcare.

Position: Portuguese Technical Helpdesk Specialist
Company Industry: BPO Company
Work Location: Eton, Quezon City
Salary: Php 70,000 - Php 85,000 gross
Work Schedule: Shifting Schedule
Work Set-up: Hybrid Set-Up

JOB REQUIREMENTS:
➤Proficient in Portuguese and English Language
➤Foreign National who has a permanent visa in the Philippines
➤At least 1 year of experience in Tech experience is Required
➤Knowledgeable in Computer application
➤Computer and internet savvy - can navigate through Windows/Internet with ease.
➤Experience in handling IT or Technical Support is a plus
➤Amenable to start ASAP

JOB RESPONSIBILITIES:
➤Providing assistance to customer for email, calls and chat support
➤Troubleshooting and solving hardware, software and connectivity issues
➤Access instruction manuals to help users utilize their software or hardware properly
➤Responding to call-outs in a professional manner by arriving on time and working on an issue until it’s resolved
➤Educating end-users about new systems and keep detailed logs of client problems, solutions, and customer satisfaction
➤Perform other related tasks needed

RECRUITMENT PROCESS (ONLINE PROCESS):
➤Resume Screening
➤Online Assessments
➤Language Assessment
➤Operations Interview
➤Job Offer

HOW TO APPLY:

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