✅Company Profile:
This is a global brand which is known to provide excellent comfortable beds and mattresses widely used by global customers. Number 1 brand producing exceptional brands of beds which focus on comfort and relaxation.

Industry: One of the world’s best mattress in in the Philippines
Location: Taguig (work from home for few days | hybrid)
Salary: P 120,000 to P 160,000
Work Arrangement: Hybrid Set Up (Work From Home and Work Onsite)
22 days work from every quarter
Work Schedule: 9am to 6pm
Days off: Saturday and Sunday
*** note: This is an individual contributor

Benefits:
✅Free shuttle from anywhere (even provinces)
✅HMO with highest coverage plus two dependents
✅15 sick leaves + 15 vacation leaves + 3 emergency leaves
✅Life Insurance from Manulife
✅Annual Salary increase
✅Annual Bonuses
✅Rice allowances + other allowance + Load allowances
✅Start Up Company with a lot of opportunities

Requirements:
✅ Filipino who can speak, read, and write Japanese
✅ Can speak Japanese and English
✅ English is language needed for co-workers and for clients
✅Conversational English or Tagalog for Filipino who speak Japanese
✅ Degree holder or any High School graduate is Okay
✅ Male or Female (preferred is 40 years old below)
✅ Customer service experience Management is Needed
✅ Has experience working in BPO Management and Leadership
✅Can work in a start up not fully corporate yet
✅ Willing to adjust working in a start up company

Duties and Responsibilities of a Customer Excellence Manager:
✅ Handle customer satisfaction of Japanese CS team from Japan site
✅ Analyze customer feedback, Customer concerns, Customer issues and consolidate to create ✅Customer service approach that will enhance customer satisfaction
✅ Become the POC of all customer service touch point and build strong relationship with Japan stakeholders
✅Become the POC of all the issues and concerns of the Japan Team
✅ Collect reports and performance progress from Japan CS team and analyze the performance to under what improvements are needed
✅ Improve customer service team in Japan by creating and developing new systems
✅Attend meeting with Stakeholders and focus on how to improve customer service teams

Recruitment Process:
✅Resume Screening
✅Assessment
✅Online Interview
✅Final Interview

HOW TO APPLY:
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