Company Profile:
This is a global brand which is known to provide excellent comfortable beds and mattresses widely used by global customers. Number 1 brand producing exceptional brands of beds which focus on comfort and relaxation.

✨Position: Japanese Customer Success Manager✨

Industry: One of the world’s best mattress in in the Philippines
Location: Taguig (work from home for few days | hybrid)
Salary: P 120,000 to P 160,000
Work Arrangement: Hybrid Set Up (Work From Home and Work Onsite)
22 days work from every quarter
Work Schedule: 9am to 6pm
Days off: Saturday and Sunday
*** note: This is an individual contributor

Benefits:
Free shuttle from anywhere (even provinces)
HMO with highest coverage plus two dependents
15 sick leaves + 15 vacation leaves + 3 emergency leaves
Life Insurance from Manulife
Annual Salary increase
Annual Bonuses
Rice allowances + other allowance + Load allowances
Start Up Company with a lot of opportunities

Requirements:
Filipino who is N1, N2, or N3 level (Has Japanese culture better)
Can speak Japanese and English
English is language needed for co-workers and for clients
Conversational English or Tagalog for Filipino who speak Japanese
Degree holder or any HS graduate is Okay
Male or Female (preferred is 40 years old below)
Customer service experience is Needed
Must be exposed to BPO Management and Leadership
Has experience working in BPO preferably
Can work in a start up not fully corporate yet
Willing to adjust working in a start up company

Duties and Responsibilities of a Customer Excellence Manager:
Handle customer satisfaction of Japanese CS team from Japan site
Analyze customer feedback, Customer concerns, Customer issues and consolidate to create Customer service approach that will enhance customer satisfaction
Become the POC of all customer service touch point and build strong relationship with Japan stakeholders
Become the POC of all the issues and concerns of the Japan Team
Collect reports and performance progress from Japan CS team and analyze the performance to under what improvements are needed
Improve customer service team in Japan by creating and developing new systems
Attend meeting with Stakeholders and focus on how to improve customer service teams


HOW TO APPLY:

Register now on our website to be updated with our Job Openings: 🌐 https://jknetwork-jobs.com/register

Send your resume to:
📧 japanesebilinguals@gmail.com
📲 Mobile: 0917-638-1953
Look for: Ms. Megumi

Visit our Facebook Account for more job openings and updates!

Facebook and Messenger: Nippon Jobu Jr.
https://www.facebook.com/nipponjobujr

Subscribe to our official YouTube channel: https://www.youtube.com/@lifeasabilingualinthephili8062

Do you know someone? Refer your friend and we’ll give you a Referral Bonus once they get their dream job through us!
https://jknetwork-jobs.com/register?mode=referer_form

Want to know the right job for you? Talk to us.

Apply now and bring home an exclusive J-K Network Hoodie once you get hired from any of our clients!