Japanese Quality Assurance Analyst (Work Onsite + Earn up to Php 100,000)
Php 100,000
BPO Company
Job ID: 614
BPO Company
Php 100,000
Job ID: 614
福利厚生 :
🤜🏻 Mandated Government Benefits
🤜🏻 SSS
🤜🏻 Philhealth
🤜🏻 Pag-Ibig
🤜🏻 HMO / Health Card
🤜🏻 Sick & Vacation Leaves
🤜🏻 Other Allowances
求人詳細 :
Company Profile:
A BPO Company providing innovative and customer-centric information technology services and solutions across various industries.

Position: Japanese Quality Assurance Analyst
Industry: BPO Company
Location: BGC, Taguig
Salary: Php 100,000 (Negotiable)
Work Schedule: Shifting
Work Set-up: Onsite

👉🏻 Open for JLPT N1-N2 or Level
👉🏻 Preferably fluent in English
👉🏻 Experience in QA is a big Advantage but not required
👉🏻 Working in a BPO company will be a plus
👉🏻 Open to work in Taguig

👉🏻 Leads and manages the CSR Japanese team in the optimal execution of call center operations activities such as taking live calls, addressing customer issues/complaints.
👉🏻Respond to calls to answer members, client queries.
👉🏻 Handles supervisor calls from CSR’s to resolve escalated customer concerns.
👉🏻 Real-time call monitoring to ensure that each team member meets/exceeds their Quality
👉🏻Assurance (QA) goals and metrics on a daily, weekly, and monthly basis.
👉🏻 Monitors each team member’s performance throughout the shift, providing assistance, coaching and mentoring as necessary.
👉🏻 Provides positive and constructive feedback to each team member.
👉🏻 Responsible for calls from Japanese to English translation required by the client.

Recruitment Process:
👉🏻Paper Screening
👉🏻 HR Interview
👉🏻 2nd level interview
👉🏻 Assessment
👉🏻 3rd level interview
👉🏻 Final Interview

For interested applicants you may send your resume to: jkhr.recruit@gmail.com
Contact Person: Ms. Michi
Mobile numbers: 9176381854
SKYPE: live:jknetworkjobs
Viber: 09369734028

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