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Japanese Team Leader (Php 100,000-120,000 + Work from home)
Php 100,000-120,000
Shared Services (Online Shopping Center)
パサイ市
English, Japanese
マルチリンガルのフィリピン人
掲載期間: 2024/10/02
Job ID: 9137
Shared Services (Online Shopping Center)
パサイ市
Php 100,000-120,000
掲載期間: 2024/10/02
English, Japanese
マルチリンガルのフィリピン人
Job ID: 9137
福利厚生 :
❤️ Social insurance (HMO, Medical Reimbursement, Life and Personal Accident Insurance)
❤️ Employee discount
❤️ Leaves (Annual and Sick Leaves, Maternity and Parental Leaves, Other Paid Time Offs)
❤️ Employee Assistance Program (counselling and referral services by telephone 24 hours a day, 7 days a week)
❤️ 13th month pay, allowances and Statutory contributions (SSS, Philhealth, TIN and Pag-IBIG)
❤️ Employee discount
❤️ Leaves (Annual and Sick Leaves, Maternity and Parental Leaves, Other Paid Time Offs)
❤️ Employee Assistance Program (counselling and referral services by telephone 24 hours a day, 7 days a week)
❤️ 13th month pay, allowances and Statutory contributions (SSS, Philhealth, TIN and Pag-IBIG)
求人詳細 :
Company Profile:
❤️ This company has been the most successful online store with around 200,000 employees worldwide. This has been delivering quality products worldwide
Position: Japanese Team Leader
Location: Pasay City
Industry: Shared Services (Online Shopping Center)
Salary: Php 100,000-120,000
Schedule: Dayshift
Work Set-up: WFH
Requirements:
❤️ Completed a Bachelor’s Degree from an accredited university.
❤️ At least 2 years people management experience handling Non-English language support (E.g. Japanese).
❤️ 2 years experience in Customer Service
❤️ Candidates must be able to converse, read, and write Japanese (at least N2 certified).
❤️ Hands-on experience in collaborating with remote teams and support groups.
❤️ Experience communicating with and presenting information to internal and external customers.
❤️ English language fluency
Responsibilities:
❤️ Excellent ability to solve customer service issues and demonstrate passion for delivering a positive customer experience.
❤️ Developing and achieving performance goals and objectives in order to achieve customer promise expectations ensuring accuracy and quality.
❤️ Accountable for creating a high-performance team resulting in a world class customer experience.
❤️ Manage and develop a team of Japanese-speaking associates supporting the Japan marketplace, this role may handle a minimum of 15 associates to 20 or more. Responsible for the overall direction, coordination, motivation and evaluation of the team.
❤️ Carry out supervisory responsibilities in accordance with company policies and procedures.
❤️ Regular review of team metrics to uncover associate opportunities and develop plans to improve team performance.
❤️ Implement action plans to resolve performance barriers.
❤️ The Manager must communicate policies to associates and become the primary information source for staff, following up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
❤️ Understanding the use of Customer Service and Company systems and understanding and control of department functions and procedures.
❤️ Development, analysis and improvement of new strategies and procedures. The Manager will have the ability to develop, plan and implement short- and long-range goals.
❤️ Basic project development, management and implementation at the site and network level.
Application Process:
❤️ Paper Screening
❤️ Initial Interview
❤️ Final Interview
HOW TO APPLY:
Register now on our website to be updated with our Job Openings:
https://jknetwork-jobs.com/register
Send your resume to: 📧 japanese.itjobs@gmail.com
Contact us for more inquiries
Look for Ms. Chiya
📲 Mobile: (+ 63) 962-841-0223
Facebook and Messenger Name: Nippon Go Jobu
https://www.facebook.com/nihonggojobs
Facebook Page Name: Nippon Jobu
Facebook Group: Nippon Jobu
Linkedin: https://www.linkedin.com/in/jk-japanese-openings-9a68a021a/
Tiktok: https://www.tiktok.com/@jk_japanese_bilingual
Subscribe to our official YouTube channel: Life as a Bilingual in the Philippines
Do you know someone? Refer your friend and we’ll give you a Referral Bonus once they get their dream job through us!
https://jknetwork-jobs.com/register?mode=referer_form
Apply now and bring home an exclusive J-K Network Hoodie once you get hired from any of our clients!
❤️ This company has been the most successful online store with around 200,000 employees worldwide. This has been delivering quality products worldwide
Position: Japanese Team Leader
Location: Pasay City
Industry: Shared Services (Online Shopping Center)
Salary: Php 100,000-120,000
Schedule: Dayshift
Work Set-up: WFH
Requirements:
❤️ Completed a Bachelor’s Degree from an accredited university.
❤️ At least 2 years people management experience handling Non-English language support (E.g. Japanese).
❤️ 2 years experience in Customer Service
❤️ Candidates must be able to converse, read, and write Japanese (at least N2 certified).
❤️ Hands-on experience in collaborating with remote teams and support groups.
❤️ Experience communicating with and presenting information to internal and external customers.
❤️ English language fluency
Responsibilities:
❤️ Excellent ability to solve customer service issues and demonstrate passion for delivering a positive customer experience.
❤️ Developing and achieving performance goals and objectives in order to achieve customer promise expectations ensuring accuracy and quality.
❤️ Accountable for creating a high-performance team resulting in a world class customer experience.
❤️ Manage and develop a team of Japanese-speaking associates supporting the Japan marketplace, this role may handle a minimum of 15 associates to 20 or more. Responsible for the overall direction, coordination, motivation and evaluation of the team.
❤️ Carry out supervisory responsibilities in accordance with company policies and procedures.
❤️ Regular review of team metrics to uncover associate opportunities and develop plans to improve team performance.
❤️ Implement action plans to resolve performance barriers.
❤️ The Manager must communicate policies to associates and become the primary information source for staff, following up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
❤️ Understanding the use of Customer Service and Company systems and understanding and control of department functions and procedures.
❤️ Development, analysis and improvement of new strategies and procedures. The Manager will have the ability to develop, plan and implement short- and long-range goals.
❤️ Basic project development, management and implementation at the site and network level.
Application Process:
❤️ Paper Screening
❤️ Initial Interview
❤️ Final Interview
HOW TO APPLY:
Register now on our website to be updated with our Job Openings:
https://jknetwork-jobs.com/register
Send your resume to: 📧 japanese.itjobs@gmail.com
Contact us for more inquiries
Look for Ms. Chiya
📲 Mobile: (+ 63) 962-841-0223
Facebook and Messenger Name: Nippon Go Jobu
https://www.facebook.com/nihonggojobs
Facebook Page Name: Nippon Jobu
Facebook Group: Nippon Jobu
Linkedin: https://www.linkedin.com/in/jk-japanese-openings-9a68a021a/
Tiktok: https://www.tiktok.com/@jk_japanese_bilingual
Subscribe to our official YouTube channel: Life as a Bilingual in the Philippines
Do you know someone? Refer your friend and we’ll give you a Referral Bonus once they get their dream job through us!
https://jknetwork-jobs.com/register?mode=referer_form
Apply now and bring home an exclusive J-K Network Hoodie once you get hired from any of our clients!