マルチリンガルのお仕事を検索する
Japanese Team Leader (Work From Home)
Php 100,000- Php120,000
Shared Services
パサイ市
English, Japanese
マルチリンガルのフィリピン人
掲載期間: 2024/10/02
Job ID: 9149
Shared Services
パサイ市
Php 100,000- Php120,000
掲載期間: 2024/10/02
English, Japanese
マルチリンガルのフィリピン人
Job ID: 9149
福利厚生 :
• Social insurance (HMO, Medical Reimbursement, Life and Personal Accident Insurance)
• Employee discount
• Leaves (Annual and Sick Leaves, Maternity and Parental Leaves, Other Paid Time Offs)
• Employee Assistance Program (counselling and referral services by telephone 24 hours a day, 7 days a week)
• 13th month pay, allowances and Statutory contributions (SSS, Philhealth, TIN and Pag-IBIG)
• Employee discount
• Leaves (Annual and Sick Leaves, Maternity and Parental Leaves, Other Paid Time Offs)
• Employee Assistance Program (counselling and referral services by telephone 24 hours a day, 7 days a week)
• 13th month pay, allowances and Statutory contributions (SSS, Philhealth, TIN and Pag-IBIG)
求人詳細 :
Company Profile:
This company has been the most successful online store with around 200,000 employees worldwide. This has been delivering quality products worldwide
Position: Japanese Team Leader
Location: Pasay City
Industry: Shared Services (Online Shopping Center)
Salary: Php 100,000-120,000
Schedule: Dayshift
Work Set-up: WFH
Requirements:
• Completed a Bachelor’s Degree from an accredited university.
• At least 2 years people management experience handling Non-English language support (E.g. Japanese).
• 2 years experience in Customer Service
• Candidates must be able to converse, read, and write Japanese (at least N2 certified).
• Hands-on experience in collaborating with remote teams and support groups.
• Experience communicating with and presenting information to internal and external customers.
• English language fluency
Responsibilities:
• Excellent ability to solve customer service issues and demonstrate passion for delivering a positive customer experience.
• Developing and achieving performance goals and objectives in order to achieve customer promise expectations ensuring accuracy and quality.
• Accountable for creating a high-performance team resulting in a world class customer experience.
• Manage and develop a team of Japanese-speaking associates supporting the Japan marketplace, this role may handle a minimum of 15 associates to 20 or more. Responsible for the overall direction, co-ordination, motivation and evaluation of the team.
• Carry out supervisory responsibilities in accordance with Amazon policies and procedures.
• Regular review of team metrics to uncover associate opportunities and develop plans to improve team performance.
• Implement action plans to resolve performance barriers.
• The Manager must communicate policies to associates and become the primary information source for staff, following up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
• Understanding the use of Customer Service and Company systems and understanding and control of department functions and procedures.
• Development, analysis and improvement of new strategies and procedures. The Manager will have the ability to develop, plan and implement short- and long-range goals.
• Basic project development, management and implementation at the site and network level.
This company has been the most successful online store with around 200,000 employees worldwide. This has been delivering quality products worldwide
Position: Japanese Team Leader
Location: Pasay City
Industry: Shared Services (Online Shopping Center)
Salary: Php 100,000-120,000
Schedule: Dayshift
Work Set-up: WFH
Requirements:
• Completed a Bachelor’s Degree from an accredited university.
• At least 2 years people management experience handling Non-English language support (E.g. Japanese).
• 2 years experience in Customer Service
• Candidates must be able to converse, read, and write Japanese (at least N2 certified).
• Hands-on experience in collaborating with remote teams and support groups.
• Experience communicating with and presenting information to internal and external customers.
• English language fluency
Responsibilities:
• Excellent ability to solve customer service issues and demonstrate passion for delivering a positive customer experience.
• Developing and achieving performance goals and objectives in order to achieve customer promise expectations ensuring accuracy and quality.
• Accountable for creating a high-performance team resulting in a world class customer experience.
• Manage and develop a team of Japanese-speaking associates supporting the Japan marketplace, this role may handle a minimum of 15 associates to 20 or more. Responsible for the overall direction, co-ordination, motivation and evaluation of the team.
• Carry out supervisory responsibilities in accordance with Amazon policies and procedures.
• Regular review of team metrics to uncover associate opportunities and develop plans to improve team performance.
• Implement action plans to resolve performance barriers.
• The Manager must communicate policies to associates and become the primary information source for staff, following up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
• Understanding the use of Customer Service and Company systems and understanding and control of department functions and procedures.
• Development, analysis and improvement of new strategies and procedures. The Manager will have the ability to develop, plan and implement short- and long-range goals.
• Basic project development, management and implementation at the site and network level.