COMPANY PROFILE: This company is an expert in the delivery of high-quality, personalized IT and Customer Support Solutions. They have operational offices located in the UK, Manila in the Philippines, Budapest and Debrecen in Hungary, Austin (Texas) in the United States, and Medellin in Colombia.

Position: Japanese IT Helpdesk Associate
Company Industry: BPO Company
Work Location: Taguig City
Salary: Negotiable
Work Schedule: Shifting
Work Set-up: Onsite

JOB REQUIREMENTS:
✔️N1 or N2 certificate holder as a Japanese Bilingual
✔️Open to College graduates or undergraduate and Senior High graduates.
✔️With at least 1 yr IT helpdesk or technical support roles.
✔️Experience in troubleshooting and resolving hardware, software, and network issues.
✔️Familiarity with operating systems (Windows, macOS, Linux), networking concepts, and common enterprise software
✔️Knowledge of IT hardware components and peripheral devices is an advantage.
✔️Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP.
✔️Commitment to providing a positive user experience and resolving issues to the user's satisfaction.

JOB RESPONSIBILITIES:
✔️Respond and resolve technical issues reported by end-users, which may include hardware, software, network, and system-related problems.
✔️Troubleshoot and diagnose issues via phone, email, chat, or remote desktop tools.
✔️Guide users through step-by-step solutions and provide clear instructions to resolve problems
✔️Consult with users to determine appropriate hardware and software needs and assist in placing orders
✔️Update and track the incoming calls in the system


RECRUITMENT PROCESS (ONLINE PROCESS):
✔️Resume Screening
✔️Initial Phone Interview
✔️Language Assessment
✔️Final Interview
✔️Job offer

HOW TO APPLY:
Register now on our website to be updated with our Job Openings: 🌐 https://jknetwork-jobs.com/register
Send your resume to : japanesejobs@jp-network-e.com

For inquiries contact us:
Look for: Ms. Aiko
📲 Telephone Number: (02) 8245 2829
📲 Mobile Number/Viber Number: 09176381953
💻Skype ID: live: live:jknetworkjobs

Facebook and Messenger Name: Nippon Jobu Jr.
Facebook Page Name: Nippon Jobu
Facebook Group:
Linkedin: Japanese Back Office Jobu
Tiktok: Japaneseteamishiring

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