다중 언어 채용 정보 검색
Korean Service Desk ( Php 59,000 )
Php 59,000
IT company
퀘존시
Korean
다중 언어 구사자인 필리핀인
게시 기간: 2023/07/07
Job ID: 1144
IT company
퀘존시
Php 59,000
게시 기간: 2023/07/07
Korean
다중 언어 구사자인 필리핀인
Job ID: 1144
혜택 :
✅Government Mandated Benefits
✅13th Month Pay
✅Bonuses
✅13th Month Pay
✅Bonuses
직책 세부 정보 :
Company Profile: A global technology and engineering company. One of the Fortune 500 Companies that focuses on Automation Solution, Commercial and Residential Solutions.
Position: Korean Service Desk
Location: Quezon City
Salary: Php 59,000
Schedule: Shifting
Industry: Shared Services/IT
Work set up: Work Onsite
Qualifications:
✅Bachelor’s Degree or Undergraduate of any course
✅Willing to take call, email and chat
✅Service Desk experience is a plus
✅Has knowledge in using Software and Hardware troubleshooting
✅Has knowledge in ticketing tool and ServiceNow is a plus
Responsibilities:
✅Answering incoming calls / chats/ web tickets and providing technical assistance following established procedures and guidelines.
✅Identifies problems and opportunities for improvement with components or processes used to deliver IT solutions.
✅Routing more advanced problems outside of established guidelines or scope to the appropriate support group.
✅Utilization of the Knowledge base,ensuring all documented solutions are applied, following the established documentation standards, and providing feedback for necessary updates to the database.
✅Acquiring and maintaining knowledge of relevant IT services/ application offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.
✅Flexibility to adapt to schedules within same shift or to a different shift in case required.
HOW TO APPLY:
Please send your resume to:
koreanbilingual@gmail.com
Mobile: 09176382780
Look for: Ms. Maine
Don’t forget to refer your friends!
Position: Korean Service Desk
Location: Quezon City
Salary: Php 59,000
Schedule: Shifting
Industry: Shared Services/IT
Work set up: Work Onsite
Qualifications:
✅Bachelor’s Degree or Undergraduate of any course
✅Willing to take call, email and chat
✅Service Desk experience is a plus
✅Has knowledge in using Software and Hardware troubleshooting
✅Has knowledge in ticketing tool and ServiceNow is a plus
Responsibilities:
✅Answering incoming calls / chats/ web tickets and providing technical assistance following established procedures and guidelines.
✅Identifies problems and opportunities for improvement with components or processes used to deliver IT solutions.
✅Routing more advanced problems outside of established guidelines or scope to the appropriate support group.
✅Utilization of the Knowledge base,ensuring all documented solutions are applied, following the established documentation standards, and providing feedback for necessary updates to the database.
✅Acquiring and maintaining knowledge of relevant IT services/ application offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.
✅Flexibility to adapt to schedules within same shift or to a different shift in case required.
HOW TO APPLY:
Please send your resume to:
koreanbilingual@gmail.com
Mobile: 09176382780
Look for: Ms. Maine
Don’t forget to refer your friends!