Japanese Customer Service Associate (Php 120,000 Net)
Php 80,000 -120,000 Net
Online Gaming Company
마카티시
Japanese
외국인
Job ID: 1655
Online Gaming Company
마카티시
Php 80,000 -120,000 Net
Japanese
외국인
Job ID: 1655
혜택 :
• HMO
• Insurance
• Free Meal while on duty
• Training & Career Development
직책 세부 정보 :
Company Profile:
They are partnering around 12 countries and they are providing a wide range of services including relationship management, marketing, IT consultation, and many more.

Position: Japanese Customer Service Associate
Industry: Online Gambling/Online Gaming
Location: Makati City
Salary: Negotiable
Work Schedule: (Shifting) 12 hours with 2 hours break, 4 working days, 3 day offs
Work Setup: Onsite

Benefits:
• HMO
• Insurance
• Free Meal while on duty
• Training & Career Development

Requirements:
• Japanese National
• Should be able to ameliorate customer service skills
• Strong communication skills in Japanese (written and oral) and basic in English
• Bachelor's/College Degree in any related field
• Willing to work onsite and to work on a shifting schedule
• BASIC English



Responsibilities:
• Deal directly with customers either by telephone, electronically (email/Chat)
• Perform customer verification
• Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organisation
• Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organisation
• Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
• Follow up with customers to ensure high-level satisfaction and determining future requirements
• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
• Process orders, forms, applications and requests
• Record details of inquiries, comments, complaints and actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• To perform ad hoc duties assigned by team leader when needed

Recruitment Process:
• HR interview
• Typing test
• Final Interview with CS Manager
• Offer

CONTACT US: ✔
求人に興味がございましたら、 jkmanpower@jp-network-e.comまで履歴書をご送付ください。
For interested applicants you may send your resume to jkmanpower@jp-network-e.com

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