Japanese Helpdesk Manager (Php 60,000 - 90,000 gross)
Php 60,000 - 90,000 gross
Japanese IT Company
세부
Japanese
다중 언어 구사자인 필리핀인
Job ID: 3559
Japanese IT Company
세부
Php 60,000 - 90,000 gross
Japanese
다중 언어 구사자인 필리핀인
Job ID: 3559
혜택 :
💥 Competitive Compensation and Benefits Package
💥 Performance-based management bonus
💥 Competitive HMO + Life Insurance Package with option to include dependent
💥 Regular Salary Increase, depending on company performance
💥 Continuous career growth through the annual setting of goals/objectives
💥 Company-sponsored social events such as team building, summer outing, sports, karaoke, and other fun activities.
💥 Long Christmas Holidays
💥 FREE Japanese Lessons
💥 Retirement Pay when the minimum number of years is reached
직책 세부 정보 :
Company Profile:
This Japanese company has been operating in Manila since 2011 and has expanded their operations in Cebu. They specialize in offsite development, web-based systems, cloud computing and mobile application development.

Position: Japanese Helpdesk Manager
Industry: Japanese IT Company
Location: Cebu City
Salary: Php 60,000 - 66,000
Schedule: Dayshift (8AM – 5PM, M-F)
Work set-up: Onsite

Requirement:
💗 Bachelor’s degree in any courses
💗 JLPT N1 - N2 passer
💗 With people management skills - handling more than 5 team members is advantage
💗 Well-versed in communicating with Japanese clients
💗 With project management skills - highly experienced
💗 Willing to work in Cebu
💗 Japanese Resume is highly recommended

Responsibilities:
💜 Handle escalations reports coming from clients in both English and Japanese via phone, email, chat, etc. in accordance with existing processes and guidelines
💜 Create reports on weekly/monthly Japanese help desk performance
💜 Translate inquiries from Japanese to English and vice versa, and escalate as needed
💜 Analyze relevant data and initiate process improvements in problem areas
💜 Responsible in managing and handling 5 members in helpdesk department

Recruitment process:
💯 Paper Screening
💯 HR Interview & Technical Exam (2 hours)
💯 Technical Interview
💯 Final Interview

Apply now!

For interested applicants you may send your resume to: hirejapanese01@gmail.com
Look For: Ms. Grace
Contact No: 9176381854

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