Technical Support Engineer (Salary up to Php 50,000)
Php 50,000
IT Company
따귁시
Non-Bilingual
필리핀인
Job ID: 769
IT Company
따귁시
Php 50,000
Non-Bilingual
필리핀인
Job ID: 769
혜택 :
• Leave entitlements
• HMO coverage upon hire
• Extended HMO coverage
• Group life insurance
• Health and wellness programs
• Special Meal Allowance
• Health and Wellness Program
직책 세부 정보 :
Company Profile: One of the leading IT Company here in the Philippines.

Position: Technical Support Engineer
Location: Taguig City
Industry: IT Company
Salary: Php 50,000
Work Set up: Onsite

Job Qualifications:
• At least 2 years of experience in technical support, help desk management, or engineering is required.
• Good understanding of mobile devices and applications, including both iOS and Android.
• Metabase or SQL experience is a must.
• Clear and concise writing and speaking skills

Job Responsibilities:
• Handle technical escalations from our Tier 1 and Tier 2 Support agents via ticket systems
• Debug complex cases using tools like Datadog, UXCam, and Metabase
• Troubleshoot technical issues with external customers, asking them clear and precise questions to quickly understand the root cause of the problem.
• Properly document and track all escalated technical issues, with precise reporting on drivers
• Track unresolved issues against our service level agreement targets
• Write troubleshooting guides and instructions for both internal and external audiences

Recruitment Process:
• Basic Language Assessment (onsite)
• SQL Assessment (onsite)
• Initial Interview with Recruitment (onsite)
• Interview with Hiring Manager (onsite)
• Client Interview – to be scheduled virtually

How to Apply:
You may send your resume to: jk.opening3@gmail.com

For inquiries, contact us:
T: (02) 82452829
M: (Globe): 09611090080
Tiktok account: @ jkitopenings
Look for: Mr. Lau

Want to know more about our job openings? Register now!
http://jknetwork-jobs.com/register

Please like and share our youtube video:
https://www.youtube.com/watch?v=DY0BmXGx1ro

Enjoy our FREE merchandise when you get hired. Bring home your Hoodie, Gimmy Tumbler and Gimmy Tote Bag. Collect them all!

Do you know someone who has strong IT Skills? Refer your friend and we’ll give you Referral Bonus once they get their dream job through us!

#JKNetworkJobs #YourTrustedMultilingualProvider #JKJobsForYou #gimmyjobs #Bilingualjobs #Bilingualcareers #providingjobschanginglives #gimmyjobsJK #JKjobs #JKNetworkServicesJobs #JKGimmyJobs #JKNetworkServices