Company Profile: A BPO Company that employs more than 5000 employees and operates in 5 countries. They specialized in Digital Marketing, Call Centers, Financial, Pharmaceutical, Technology Marketing, etc.

Position: Mandarin-Cantonese Team Leader
Type of job: Emails, and Calls
Location: McKinley, Taguig City
Schedule: Shifting Scheduled with 2 days off
Industry: BPO Company
Salary: Negotiable
Work Setup: Work Onsite

Responsibilities:
✅Coordinates administrative needs for agents
✅Monitors overall productivity of agents on the floor, and reports any system breakdowns/errors
✅Leads and manages a team of Tier 1 or Tier 2 agents in the optimal execution of call center operations activities (i.e., taking calls, addressing customer issues/complaints, placing sales orders) for the program
✅Ensures that each team member meets/exceeds their goals and metrics on a daily, weekly, and monthly basis
✅Handles escalation calls from Tier 1 or Tier 2 agents as exercising discernment on whether or not individuals are capable of handling complex customer calls
✅Imparts knowledge and experience gained on the floor in order to equip team members with the necessary skills to handle customer interactions
✅Prepares and submits reports on team performance to the Operations Manager
✅Discusses overall team performance in relation to the objectives of the program

Requirements:
✅Proficient in Mandarin, Cantonese, and English language
✅Open to undergraduate, and Bachelor’s graduates
✅ 1 year relevant experience in a healthcare environment or knowledge of community primary care and mental health outpatient operations
✅Customer service experience and ability to provide a high level of customer assistance.
✅Computer skills including proficiency in data entry, internet use, and Microsoft Office application
✅Ability to communicate well with people of diverse cultural professional and experiential backgrounds.
✅Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.

Recruitment Process:
✅Paper Screening
✅BYOD Check
✅Talent Acquisition Interview
✅Language Assessment
✅Operations Interview
✅Job Offer

APPLY NOW!

For interested applicants, you may send your resume to mancanjobs.jk@gmail.com or mandarinjobs@jp-network-e.com

For more inquiries, you may contact us through:
Email: mancanjobs.jk@gmail.com or mandarinjobs@jp-network-e.com
Contact No: 09173163761 | 245 2829
Skype: live:.cid.78079fcb3e0ee0d9
Viber: +639176381869
Please look for: Ms. Rain