German Client Service Specialist (Temporary Work From Home Setup) - J-K Network Services - Jobs in the Philippines, Job Search & Job Opportunities

 
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German Client Service Specialist (Temporary Work From Home Setup)
Posting Period:
2021/09/06 - 2022/09/06
BPO Company
Pasig City
PHP 89,000 Negotiable
English, German
Multilingual Filipino
BENEFITS:
Benefits:
• HMO
• Sick leaves
• Vacation leaves
• Free Visa Processing
• Temporary Work from home setup
• All the technical equipment will be provided by the company
JOB DETAILS:
Company Profile
This company is a provider of Mobile Mobility and Customer services with coverage in over 190 countries.


Responsibilities:
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Escalating and liaising with our second line of support for more complicated cases.
• Working closely with Service Account Managers to help develop, grow and retain customer accounts.

Requirements:
• Must be fluent in German and English.
• Open for Native and Non Native German Speakers
• Experience in Helpdesk, Customer Support, or Call Centre roles:
• Good working knowledge of MS Office, ticketing systems, and customer service procedures.
• A professional telephone manner and call management skills.
• Escalating and liaising with our second line of support for more complicated cases.

Recruitment Process:
• Phone Interview
• Psychometric Test
• Final interview

HOW TO APPLY:

• Register now on our website to be updated with our Bilingual Job Openings: https://jknetwork-jobs.com/
• Send your resume to: jk.bilingualopportunities@gmail.com

Mobile: (+ 63) 917 638 1992
Sun/Smart: (+ 63) 942 668 2269
Skype: jkrecruit
Look for: Ms. Lia

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