Quality Analyst (Davao City) - J-K Network Manpower Services - Jobs in the Philippines, Job Search & Job Opportunities

 
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Quality Analyst (Davao City)
Posting Period:
2020/11/06 - 2021/11/06
BPO Company
Davao City
P25,000-P35,000
English
Filipino
BENEFITS:
• Government Mandated Benefits
• HMO
• Performance Bonus
• Leave credits
JOB DETAILS:
Company Profile:
This company delivers virtual assistant solutions, technical support and customer service worldwide.

Requirements:
• Experience in QA
• Amenable to work in Davao City
• Can start working as soon as possible
• Temporary work from home

Responsibilities:
• Actively participates in needs analysis studies to determine training and quality needs within organization;
• Establishes and maintains positive communication and professional demeanor with employees and members at all times;
• Creates and supports an environment which embraces and fosters teamwork, cooperation, respect and diversity.
• Performs Internal Audits when required for the QA Analysts and makes recommendations for continuing education of staff based on QA audit findings;
• Ensures that only the latest versions of procedures are used and obsolete versions are removed from the documentation platform;
• Maintains the audit process for all new hires in all departments and assists supervisors and managers with staff on a performance action plan;
• Focus on increasing overall quality and client/customer experience and satisfaction by providing high quality and ongoing training sessions to either small or large audiences;
• Ensures effective procedures / process updates / reminders are delivered in due time, both in writing and orally;
• Ensures all procedures are acknowledged, understood, assimilated and applied;
• Analyses all procedures / tools / procedure updates related to the areas under ownership in order to identify any flaws; communicate findings or make correction suggestions to the respective issuers;
• Tailors best audit methods in order to assure highest quality possible from all QA Analysts;
• Works with appropriate manager/supervisor to evaluate the performance of staff during orientation period;
• Effectively assist/ coach/ mentor QA Analysts with questions and problems associated with the activity handled and is related to the information part of the training delivered

Recruitment Process:
• Internal English Language Test
• Internal [Assessment Center]
• Interview with HR Manager and/or Global Recruitment Coordinator
• Background investigation
• Final Interview

How to Apply:
Please send your resume to: philjobs@jp-network-e.com
Globe Mobile: 09176381858
Sun/Smart: 09293159901
Skype: live:newhirephilippines
Look for: Ivy

Apply Now!

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