JOB DETAILS:
Company Profile: This is a multi-awarded destination management company in the Philippines. This Travel Agency attracts clients from America, Europe, Russia, Australia, China & Middle East to visit the most popular tourist destination in the Philippines.

Position: German Customer Service Associate
Industry: Travel Agency
Location: Makati City
Salary: Negotiable
Schedule: Monday - Friday 9am - 6:42pm | Weekends off: Saturday - Sunday
Work Setup: Work Onsite

Requirements:
• Fluent in German and English.
• Degree in Hospitality, Tourism, Business or relevant field
• Personal travel experience will be considered an advantage.
• Excellent oral and written communication skills.
• Computer literate and with good web navigation skills.
• At least 2 years extensive experience in customer services/hospitality.

Responsibilities:
• Handle inquiries and bookings from German and English speaking accounts.
• Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events etc.) to travelers
• Troubleshooting and providing assistance to customers
• Handling of emergency calls (24 hours emergency phone)
• Translation of promotional campaigns, newsletters, e-shots, advisories into German
• Book transportation, make hotel reservations and collect payment/fees
• Additional responsibilities can be added as deemed necessary by the Company.

Recruitment Process
• Resume Screening
• Initial Interview
• Language Assessment
• Ops Interview
• Client Interview
• Job offer

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