Mandarin Technical Support Specialist (Biggest IT/BPO Company)
2020/08/05 - 2021/08/05
• Miscellaneous Allowance
• Loans, Dental Sports (e.g. Gym)
• Performance Bonus
• Free meals and Snacks
• Monthly Gatherings and Outings
• Dayshift | Should be open for Shifting Schedule as well
Company Profile: The company is one of the world’s leading management consulting, technology services and outsourcing organizations in the Philippines. This consulting company is known to provide customer service to companies around the world.
• Preferably Bachelor’s degree graduate
• Excellent English communication skills both in written and oral
• Proficient in Mandarin Language
• Technical Support background is a plus
• Bilingual resource that can provide support and can perform task either in other Language and English language.
• Provides first line of support and resolves simple to complex technical and non-technical issues reported by users or systems.
• This requires some degree of business, technical knowledge, system inquiry and password administration with the ability to solve most incidents at the time that these are reported.
• Standard incident types that are supported by these services may include: software issues, hardware or server issues, network connectivity, password management, request for service.
• Key functions of service desk management include: incident identification and tracking, classification, diagnosis, incident closure, monitoring, request fulfillment, and communication.
• Be able to facilitate Critical Incident Management.
• Will also be tasked to do quality audits and translations.
• Initial Interview (Phone Interview)
• Language Assessment
• Hiring Manager Interview
• Job Offer
HOW TO APPLY:
Please send your resume to: firstname.lastname@example.org | email@example.com
Contact Number: Globe: 09178139678
Whatsapp: +63 936 973 4186
Facebook Page: https://www.facebook.com/nihon.hiro.3
Company Website: https://jknetwork-jobs.com/
Look for Ms. Alena
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