Mandarin Team Leader - Healthcare (Php100,000)
2020/09/24 - 2021/09/24
Php100,000 - Php110,000
• Learning and Development Opportunities
• Career Advancement Opportunities
• Healthcare Benefits
• Group Life Insurance
• Tenure Based Benefits
• Annual Performance Appraisal
• Retirement Benefits
Company Profile: One of the fast growing Contact Center headquartered in New York City and has a strong team in the U.S. A, El Salvador, Colombia, Amsterdam, Hungary and Philippines. They provide quality of service in the field of IT, Translation, Technical, Engineering, Customer Service and many more.
• At least 1 year Supervisory experience
• With experience in healthcare account is advantage
• Strong working knowledge of PC Based Internet and software applications
• Ability to maintain highly confidential information
• Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
• Manage a team of agents to achieve or exceed goals and key performance indicators by periodic coaching and mentoring.
• Ensure that agents are informed and trained on product and system updates necessary to perform their tasks effectively
• Perform floor support duties as a subject matter expert on policy and • procedural items and handle escalated calls when needed
• HR Interview (Virtual)
• Online Exam
• Language Proficiency Test
• Final Interview (Virtual)
• Client Recording Review
HOW TO APPLY:
Please send your resume to: email@example.com
Contact Number: Globe: 09176381869
Whatsapp: +63 936 973 4186
Facebook Page: https://www.facebook.com/nihon.hiro.3
Company Website: https://jknetwork-jobs.com/
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