Japanese Quality Helpdesk Specialist ( 5 HEADS NEEDED)

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Japanese Quality Helpdesk Specialist ( 5 HEADS NEEDED)
Posting Period:
2020/09/11 - 2021/09/11
IT Company
Cebu
Highly Negotiable
English, Japanese
Multilingual Filipino
BENEFITS:
• HMO with dependent coverage
• Life insurance
• 13th month pay
• Government mandated benefits (SSS, PhilHealth, Pag-ibig)
• Vacation leave
• Paid sick leave
• Training and Educational programs for advancements
• Flexible working time (Depending on the position requirement)
• Retirement benefits
JOB DETAILS:
Client Info: This is a Fortune 500 Company and it is well known as one of the biggest IT Company in the world that provides technological support including software development, technological research, implementation and others. It is the world's most admired Information Technology Services Company.

Requirements:
• Proficiency Japanese and English Language
• Graduate of Computer Science, IT or any related course
• N1 to N3 Passer or Level 1 to level 3
• Knowledge in MS OFFICE Suite, Office 365, Active directory, Hardware and software
• Good troubleshooting skills
• ITIL Certificate is an advantage
• Preferably with at least 2-3 years helpdesk experience

Responsibilities:
• Provide technical assistance to client through voice call, email and chat
• Interpret request onshore counterparts needs and provide resolution to ensure quality of service
• Attend to client request and bridge it to the development team
• Confirm output quality of functional design
• Review translation quality

Recruitment Process:
• Resume Screening
• Initial Interview
• Skills Interview
• Hiring Manager Interview
• Client Interview
• Job Offer

CONTACT US: ✔
Please send your resume to: japanesejobs@jp-network-e.com
Mobile: 09176381953
Sun/Smart: 09322133275
Skype: live:jknetworkjobs
Facebook: https://www.facebook.com/japanesejobs2013
Look for: Ms. Coleen
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APPLY FOR THIS JOB

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