Mandarin HR Services Administrator (Temporary Work From Home - Provided Laptop)

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Mandarin HR Services Administrator (Temporary Work From Home - Provided Laptop)
Posting Period:
2020/11/20 - 2021/11/20
Shared Services
Pasay City
Php 70,000 - Php 90,000
English, Mandarin
Multilingual Filipino
BENEFITS:
• Shifting Schedule
• Temporary Work From Home
• Can Provide Laptop
• Visa Processing
• HMO
• Sick and Vacation Leaves
• Government Mandated Benefits
• Other Allowances and Incentives
JOB DETAILS:
Company Profile: The biggest and the world’s most popular marketplace for authentic products such as electronics, house hold, books, video games and even software. They are currently one of the most used online platforms around the world.

Requirements:
• Fluent in Mandarin and English
• Customer service experience required with at least 2 years experience
• Problem solver, able to troubleshoot issues independently or escalate when necessary sense of accountability and sound personal judgment
• Proven analytical capabilities, comfortable working with large amounts of data and in developing metrics and reporting
• Excellent written and verbal communication skills(English & Mandarin)
• Self-sufficient and able to work with little direct supervision
• 2+ years’ experience in a related field
• Customer service orientation with ability to serve multiple customers (recruiters, multiple levels of HR business partners and vendors)
• Audit / Compliance experience
• Experience in retail, warehouse or multi-location virtual HR support
• Problem solver, able to troubleshoot issues independently or escalate when necessary - sense of accountability and sound personal judgment
• Proven analytical capabilities, comfortable working with large amounts of data and in developing metrics and reporting
• Excellent written and verbal communication skills(English)
• Self-sufficient and able to work with little direct supervision

Responsibilities:
• Administer the initiation and adjudication of background checks and provide additional support
• Provide ongoing support to Local HR teams and HR Services colleagues by improving the overall program, self-service training tools, and monitoring necessary policy and process updates as the program grows
• Respond to system access requests, questions, and troubleshoot program issues on behalf of employees, managers and HR
• Identify areas for improvement and take ownership of implementing changes
• Participate in technical program enhancement projects with HR Systems teams
• Run regular audits to ensure 100% adherence the compliance regulation
• Improve and maintain compliance metrics for HR, Leadership, and business review
• Monitor service level agreements, resolve issues with internal and external service providers
• Develop and conduct on-site and virtual compliance audits, draft audit reports detailing methodology, results, and recommendations
• Assist with new compliance projects as needs arise
• Assist with other HR Transactional work as needs arise

Recruitment Process: (ALL ARE DONE THRU ONLINE ASSESSMENT)
• Phone interview with HR
• Language assessment (computer and essay writing in mandarin)
• Multiple choice on how to solve inquiries in Mandarin
• Final interview with Local Chinese
• Job offer and contract signing
• ALL ARE ONLINE ASSESSMENTS

HOW TO APPLY:

Please send your resume to: mandarinjobs@jp-network-e.com | mandarincareers@gmail.com

Contact Number: Globe: 09178139678
Skype: live:mandarinjobs
Whatsapp: +63 936 973 4186
WeChat: Jknetworkofficial
Facebook Page: https://www.facebook.com/nihon.hiro.3
Company Website: https://jknetwork-jobs.com/
Look for Ms. Alena

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