COMPANY PROFILE: A fast-growing contact center that provides multilingual customer service to clients. They now support this era's newest and top-tier customer relationship management product.

Position: Mandarin Client Onboarding Specialist (PIONEER ACCOUNT)
Company Industry: BPO Company
Work Location: Manila City
Work Schedule: Shifting Schedule | United States Time
Salary: Php 85,000
Work Set Up: Work Onsite

REQUIREMENTS OF THE JOB:
✅Filipino or Fil-Chi who can speak Mandarin & English language
✅Experience in customer-facing roles in a technical environment.
✅Experience in customer onboarding in a SaaS environment.
✅Ability to translate customer needs and various technology platforms to match configured CPaaS products
✅Experience implementing new processes and collaborating with cross-functional teams, with a curious mind to understand modern technology and resourcefulness.
✅Excellent time and project management skills, task prioritization, and ability to deliver under pressure.
✅Experience working closely with sales teams as well as post-sales ie: Support & customer success manager

RESPONSIBILITIES OF JOB APPLICATION:
✅Responsible for creating an onboarding project plan and managing all tasks and key milestones, providing regular updates to stakeholders along the way.
✅You will create processes for a smooth transfer of accounts from Sales / Solutions Engineers for onboarding, and subsequently, a smooth transfer to support after the onboarding has been completed.
✅Engage with customers in each step of the onboarding plan, ensure execution of critical setup for all products and channels
✅Collaborate with Solutions Engineers and Sales to continuously improve the onboarding workflow based on requests from different enterprise customers being onboarded.
✅Working with customers of all segments from self-serve to small and medium-sized businesses as well as Enterprises, providing guided solutions as well as helping drive feature requests to our Product teams.

RECRUITMENT PROCESS: (ONLINE INTERVIEW)
✅Initial Interview
✅Operations Interview
✅Language Assessment
✅Job offer
HOW TO APPLY:

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