COMPANY PROFILE: This is a multinational IT company and well-known in different countries. They focus on delivering quality service to their clients that relates to their digital transformation needs. They have various partners and have over 200,000 employees worldwide.

Position: Spanish Customer Support Analyst
Company Industry: IT/BPO Company
Work Location: Cebu City
Salary: Php 60,000 - Php 80,000 gross
Work Schedule: Shifting Schedule
Work Set-up: Work Onsite

JOB REQUIREMENTS:
➤Must be fluent in Spanish and English language
➤Foreign nationals who has a permanent visa in the Philippines
➤Open for Senior High School, College graduate, and Undergraduate (Completed at least 2 years in College)
➤With or without call centre experience
➤Knowledge of Microsoft server, workstation, and network technologies is a plus
➤Willing to work onsite in Cebu City

JOB RESPONSIBILITIES:
➤Responsible for answering inquiries to the customer via email, chat, and calls in Spanish or English
➤Taking calls from patients who want to make, change, or cancel an appointment with the hospital.
➤Make outgoing calls to patients, medical facilities, or physician offices to get clarification on referrals and protocols.
➤Furnishing members and health care practitioners with details regarding members' benefits.
➤Granting pre-authorizations for medical treatment, if covered.
➤Perform other related tasks if needed.

RECRUITMENT PROCESS (ONLINE PROCESS):
➤Initial Interview
➤Final Interview
➤Language Assessment
➤Job Offer

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