Company Profile: This is a contact center from Southeast Asia and have different nationalities working for them,. This BPO company operates five days a week to provide good customer service and consultancy services to worldwide clients.

Position: Mandarin Customer Relations Supervisor
Location: Makati City
Work Set up: Onsite
Industry: Online Gaming
Salary: Php 110,000 - Php 160,000
Schedule: Dayshift Mon-Fri

Requirements:
✅ Proficient in Mandarin and English
✅ Diploma in any field
✅ Minimum 2.5 years of Customer Service/Call Center experience
✅ Minimum 1 year of experience leading others
✅ General knowledge of ecommerce business and technology
✅ Good understanding of customers behavior and culture preference in the targeted markets of the business
✅ Typing speed of at least 30 words per minute

Responsibilities:
✅ Coordinate, assist, monitor, respond, guide, manage, investigate, assess, record, escalate and resolve customers' requests, queries, concerns and complaints.
✅ Identify, design, draft, propose, interpret, communicate, publish, maintain, update, apply and review documentation on operating standards, processes, policies and procedures, service standards and practices.
✅ Test, read, comprehend, compose, translate, validate, review, escalate and maintain systems and
communication contents from business to customers
✅ Plan, prepare, compile, consolidate, interpret, formulate and report customer service operation
performance and customers interaction statistics and records
✅ Identify, plan, collaborate, design, recommend, develop, train, coach, support, review, supervise and authorize daily tasks assignment, workforce scheduling, performance of customer service representatives and compliance of operating practices

Recruitment Process
✅ HR Interview/ Exam
✅ Hiring Department Interview
✅ Head of Operations Interview
✅ Job Offer
✅ Onboarding

APPLY NOW!

For interested applicants, you may send their resumes to jkmandarinjobs@gmail.com or mandarinjobs@jp-network-e.com

For more inquiries, you may contact us through:
Contact No: 09178139678
Skype: live: mandarinjobs
Please look for Ms. Zari